Customer Service Representative

As a Customer Service Representative at Enigmatic Smile, you'll play a crucial role in ensuring our customers receive the highest level of service and support. You will be the first point of contact for our users, assisting them with inquiries, resolving issues, and helping them understand our services and products.

What do we do?

Enigmatic Smile is a fintech scale-up. Our customers are worldwide, and each country has different requirements we support through our platform. We are a visionary company looking to enable consumers, retailers, rewards publishers, and banks around the world to improve customer experience.

Who are we looking for?

You will be a patient and empathetic individual who thrives on helping others. You will have strong communication skills and a knack for problem-solving. You enjoy working in a collaborative team environment but can also take initiative and work independently when required. You like to have fun at work and take pride in providing excellent service.

Objectives of this role

• Deliver exceptional customer service and support to users
• Resolve customer inquiries, issues, and complaints in a timely and professional manner
• Maintain a positive and friendly attitude while communicating with customers
• Provide product and service information to customers accurately
• Identify potential areas for improvement in service delivery

• Previous experience in customer service or support roles is preferred
• Strong verbal and written communication skills in English; additional languages are a plus
• Ability to handle difficult situations with empathy and professionalism
• Familiarity with CRM systems and customer support tools is advantageous
• Excellent problem-solving skills and ability to adapt in a fast-paced environment
• A clear understanding of customer needs and a passion for delivering an exceptional customer experience
• Ability to work well in a team setting, while also being self-motivated

• 26 Annual Leave Days (Excluding Bank Holidays)
• Pension Contributions (True Potential)
• Private Medical Insurance (Aviva)
• Group Life Assurance, 3 x salary (Canada Life)