IT Logistics Warehouse Lead

WHO WE ARE:

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Leads standard creation and adherence with global SOPs
• Point of escalation for the team on any queries around process etc
• Timecard management of all asset techs under your employ
• Be able to diagnose and recommend cosmetic or OS repairs when required
• Problem-solving on a daily basis including troubleshooting internal systems
• Managing partner deadlines and ETA's with regards to provisioning and completing them with a high level of quality and attention to detail
• Providing performance reporting to management daily
• Assist with shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers.
• Be willing to travel to customer sites within region to undertake urgent requests
• Overseeing Cycle counts monthly
• Work efficiently and practically within a high paced environment
• Ensure data integrity at all times

WHAT YOU WILL NEED TO SUCCEED:

• Previous experience of leading team in a challenging environment whilst delivering results
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices
• Excellent time management skills and an ability to make decisions quickly
• Can demonstrate a high standard of written and verbal communication skills
• Is driven to learn and develop technical knowledge
• Be able to naturally interact with customers with a proactive attitude to deliver excellent customer service.
• Be a motivated, self-starter and can display a high level of accuracy and attention to detail in their work.
• Will be flexible and adaptable to change to meet the needs of the customer
• Willing to be hands on with inventory and logistics support where required

DIVERSITY:

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.