Virtual Customer Helpline Chat Assistant

Epoxy Docs Concrete Coating Solution is on the lookout for an enthusiastic and dedicated Virtual Customer Helpline Chat Assistant to join our expanding team. As a leading provider in the construction industry, specializing in advanced concrete coating solutions, we understand the importance of excellent customer service in maintaining our reputation for quality and reliability. In this role, you will be the first point of contact for customers seeking information about our services, product specifications, and installation processes. Your primary responsibility will be to engage with clients through live chat on our website, addressing their inquiries promptly and accurately. We value professional and friendly communication and expect our Virtual Customer Helpline Chat Assistant to embody this in every interaction. You will have the opportunity to be part of a dynamic team that thrives on collaboration and customer satisfaction. This remote position allows for flexibility and the chance to contribute meaningfully to our customer's experience while supporting our goals for growth in the competitive construction market. If you are looking for a position that challenges you to enhance your skills in customer service and communication, while gaining insights into the construction industry, then this is the perfect opportunity for you.

Responsibilities

• Provide real-time assistance to customers via live chat on our website.
• Respond to customer inquiries regarding concrete coating services and products.
• Assist customers in understanding product specifications and installation procedures.
• Guide customers through the ordering process and address any technical issues they may encounter.
• Document customer interactions and inquiries in our CRM system for follow-up and quality assurance.
• Collaborate with the sales and technical teams to resolve customer issues and enhance service delivery.
• Maintain up-to-date knowledge of Epoxy Docs products, industry trends, and best practices in customer support.

• Proven experience in customer service or a similar role, preferably in the construction industry.
• Excellent written communication skills with a strong command of the English language.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Strong problem-solving skills and empathy when addressing customer needs and concerns.
• Familiarity with live chat support software and CRM systems.
• A self-starter with the ability to work independently in a remote setting.
• Willingness to adapt to changing customer needs and company processes.

Great Ceo

401K