T24 Staff Software Engineer, Digital Banking (Core Banking)

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The EQ Bank Engineering Team

EQ Bank Engineering Team has been advocating building best-in-class branchless digital banking experience to advance millions of Canadians’ personal financial goals since its inception. The team believes that the more agile and seamless banking features we build, the more wealth opportunities Canadians can unlock. Engineers in EQ Bank adopt the agile mindset to continually create, test, deploy, improve, and scale banking digital services. Our partnership with Wise, Nesto, Ratehub, Flinks, Borrowell, and Neo Financial has given us top-notch banking consumer insights, and therefore, these insights allow the Engineering Team to build a differentiated and unique digital banking platform. The team is on an 18-to-24-month transformational journey and ready to expand more banking features by growing double-digit team size to triple-digit. Join us to lead engineers on a transformational journey!

Purpose of Job

The Technical Lead, Software Engineering, Digital Banking ( Core Banking ) is part of the team that will enable EQ Bank’s Challenger Bank aspiration: A banking platform to put the power in customers’ hands. Every feature we build is designed to give our customers an edge over their money to maximize their potential. You will use cloud-native technologies and product-centric agile methodologies to manage multiple cross-functional pods dedicated to launching new products, features, and ongoing business value for our digital bank apps.

Reporting to the Associate Director, Engineering, you will help drive forwards the evolution our core banking platform to support our modern, API-driven micro-services architecture using foundational Azure Cloud, DevOps, API, and PaaS services to deliver dozens of production releases per month. You will lead a cross-functional team through all areas of Agile Software Development and will partner closely with Digital Banking Business and Product teams to prioritize and deliver outcome driven solutions. This will include enabling MVP approaches and faster learning towards our customer goals and objectives.

The Technical Lead, Engineering will focus on ensuring feasibility of sprint stories and tasks, code quality and sprint velocity. The incumbent will work closely with the team members to ensure the pod is following agile development principles, including backlog grooming and estimation, sprint planning, code reviews and test automation. The Technical Lead will also be responsible for issue tracking, unblocking engineers and driving forward sprint progress.

As the T24 Application Specialist, Digital Banking, you’ll be expected to collaborate with our Products and existing pods by providing technical support in the form of assessment/analysis, integration, development and troubleshoot for our T24 platformassignment types.

Accountability

The T24 Application Specialist, Digital Banking works under direct management and their work is reviewed by the Associate Director, Core Banking.

The incumbent should be internally motivated, and constantly strive to find innovative ways to enhance capability, methodology and practice; always be looking to maximize business value by balancing strategic technology plans with speed of delivery.

T24 system under your care is a core banking system with multi-million $ value and the recipient of serious funding investments ongoing by Equitable. The projects that you will be involved in delivering will involve significant dollar values so you will use your experience to make sure everything app related is managed with great diligence, and that Temenos vendor gaps are addressed in a way that does not impeded progress of Equitable’s objectives or day to day work. This role has been specifically created to enable us to deliver with pace and clarity.

Job Complexities / Thinking Challenges

The position requires the ability to work with a wide range of computer technologies and thus a good understanding of each of our technology elements is important. T24 Application Specialist, Digital Banking is expected to be able to perform initial analysis on technical problems, apply fixes based on their technical knowledge, and exercise their judgement to escalate the issue to the Manager of IT and/or the vendor appropriately and promptly.

The objectives provided for project tasks and other technical tasks will be clear and exact but will not be down to step-by-step instructions. The T24 Application Specialist, Digital Banking is expected to be able to complete the objectives with self-initiative or go back to the requestor to get more details.

The incumbent is expected to understand and observe IT policies and procedures and work under the direction of the Manager of IT to ensure that they are followed by all staff. The incumbent is expected to think independently, understand the business needs, critically review the business requirements and make design and implementation decisions.

You will ensure work and projects are completed promptly and thoroughly. Support the vision of the business needs for success now and in the future. Set your own goals and hold yourself self and others accountable for achieving goals aligned with current and future business strategy.

The incumbent will directly contribute to assessing business needs, designing solutions, and implementing secure and scalable solutions to serve the Bank’s customers and grow the business. They must assist in the identification of opportunities and develop recommendations to minimize risk, improve service capability and reduce costs. They will be required to evaluate problems within their domain to provide expert advice and recommendations for course of action to senior leadership.

• Assess business requirements for enhancements or new functions/modules under a technical and functional lens and provide relevant feedback
• Interact with Temenos by reviewing technical and integration requirement documents as well as functional/technical specification documents
• Communication across all levels of the Temenos organization from executive to system administrator
• Control and Manage the life cycle of project bugs and minor enhancements/improvements
• Assess, plan and estimate application changes in coordination with tech and business teams
• Administration and setup of Development and Test environments of Temenos Core Banking Application.
• Configuration, Administration & Troubleshooting of T24 multi-server high available architecture.
• COB (Close of Business issues) troubleshooting includes Year End, Month End & Daily COB Support & COB Optimization.
• Deploy and generate BCON packages requested by the environment manager.
• Interface and coordinate with Temenos for technical support and any issue reported during project lifecycle
• Project Execution – perform tasks under the directions of the Manager of IT and/or according to a project plan in a way such that the timeline of the project is observed, and the requirements of the task are satisfied.

• Act as a technical reference point for T24 with existing Agile PODs
• Manage and communicate issues.
• Work with internal partners (PODs) + vendors to triage and resolve issues
• Design and develop L3 level features for T24 transact, the candidate is responsible of writing code that complies with enterprise guiding principles (i.e. performance, scalability, security) and TEMENOS coding standards.
• Can propose, document, and align solutions through high level and detail design for various temenos layers
• Support application rollout and upgrade initiatives and document as needed
• Follow change control processes soup to nuts
• Apply business and technical expertise to ensure cohesive functional & technical delivery
• Ensure solutions and delivery will meet the Bank’s needs, this includes performance, scalability and security
• Plan and manage the technology delivery of one or more projects/ products
• Measure, analyze, and improve delivery metrics (ex: velocities, burn downs, trends, quality, etc.), with a goal to establish continuous flow
• Solve technical problems; remove impediments

• Have a Bachelor or Master Degree in Computer Science
• Have 5+ years of Temenos T24 experience 
• Have 3+ years of TAFJ
• Have 3+ years of R17+ versions of T24 
• Have extensive knowledge and expertise of SAFe, retail modules (especially, Account Arrangement), and web service modules (including TWS, TCIB, & IRIS)
• Preferred experience with T24 Canadian Mobile Banking
• Preferred experience working in a Canadian banking or regulated financial services environment
• Preferred experience in Database administration.
• Comprehensive deep domain knowledge in Lending and/or Online Retail Banking
• Robust understanding of Cloud deployments type and service models.
• Good problem-solving skills.
• The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important. Excellent interpersonal, communication, and presentation skill
• Hands-on problem-solving skills to remove technical issues
• Ability to organize and coordinate senior resources with cross-functional skillsets, and play nice with the team
• Experience with Atlassian cloud (Confluence and JIRA)

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!