Customer Success Manager (w/m/d)

Are you enthusiastic, highly motivated and a "Goalgetter" looking for an exciting challenge? Then Equativ is the right place for you - a young and dynamic team with people who want to reach new horizons every day – same as you.

👫 About the team:

The Demand team is composed of knowledgeable and energetic online advertising experts that helps bring Equativ’s programmatic solutions to market. The mission for the Customer Sucess Manager is to build long-term relationships with the most strategic Demand partners, representing some of the largest players in the AdTech industry. The Demand department is a critical component of driving Equativ adoption and shaping the future of an industry leader.

Equativ is looking for a detail-oriented, eager, and motivated individual to join our German CSM team. As one of our Customer Success Manager in the Düsseldorf office at Equativ, you will have the unique opportunity to work hands-on within the front lines of the online advertising industry; collaborate daily with the world's major ad agencies and helping them achieve their marketing objectives. You will be responsible for a variety of customer-facing activities including but not limited to responding to client inquiries, overseeing and reporting for client’s campaigns, and handling technical questions from clients and sales managers.

As a Customer Success Manager, you are the driver for successful campaign preparation and creation and you are at the front when it comes to customer communication and account management. With your strategic thinking, creative ideas and strong communication style, you will take our customer service to a new level.

• Respond to team and client inquiries that demand immediate attention and quick turnaround time.
• Preparation of pre-sales documents and understand the client’s strategies in collaboration with the sales lead to ensure the RFPs match the clients needs and Equativ’s capabilities.
• Collaborate with the Demand Optimization, Media Solutions and Sales Teams to ensure smooth campaign delivery and ensure campaign performance.
• Creation of Equativ Branding / Performance Campaigns (Video, CTV, Display, Story and Programmatic Guaranteed campaigns)
• Creation of programmatic Auction Packages / PMP deals in our own Maestro SSP as well as taking care of requests and concerns from our Curation customers
• Attend and participate in client meetings, business reviews, Equativ business events, trade fairs and more.
• Oversee advertising campaigns, make suggestions on how best to reach your client’s goals and development of targeting recommendations and concepts for addressing specific target groups.
• Monitor, anticipate and solve campaign-related issues.
• Strategise with other team members to come up with ways to improve campaign performance.
• Lead troubleshooting for live campaigns.
• Supporting the sales department in the comprehensive support of customers and in the development and expansion of trusting and long-term customer relationships.
• Creation of reports and analyses based on common marketing KPIs.
• Creation of screenshots and mock-ups to support the offer process and to give the customer the best possible idea of his potential campaign.
• Support in the development and optimization of internal processes as well as taking over own side projects in daily business.

• You have already gained good experiences in the field of account management or customer success management and also have a good technical understanding.
• You have the perfect mix of strategic thinking and a creative mindset.
• You have strong communication skills and you are open to customers and colleagues.
• You are characterized by a customer-oriented, structured and goal-oriented way of working.
• You have an enthusiasm for Digital Marketing and Advertising, Programmatic and the Ad Tech Ecosystem excites you.
• You have already come into contact with digital advertising campaigns and are no stranger to this environment.
• You have experience in one of the following areas: Online marketing, media planning, media agency.
• You have outstanding analytical problem-solving skills.
• You have good MS Office and Google Workspace skills.
• German is a prerequisite and business fluent English is a must.
• The little extra: Design/Photoshop knowledge, DSP knowledge and agency experience.

• You will be assigned a high level of personal responsibility and exciting projects with your own customers from day one.
• An excellent opportunity to develop further in a future-oriented industry and always work at the pulse of time.
• Comprehensive training and an elaborate onboarding program. Regular further training (certifications) and individual growth paths are standard for us.
• An international flair with offices all over the world, for example in New York, Paris, Mexico, Dubai or Singapore. We also offer an exchange program that gives you the opportunity to visit other offices in the Group.
• A start-up culture with short communication channels, a high level of transparency, an informal culture from intern to CEO and helpful, committed colleagues.
• We attach great importance to sustainability and describe ourselves as a green company, i.e. we work in a resource-conserving manner and are committed to environmental and social goals.
• A wide range of company benefits such as free company tickets, company pension scheme, gym, experience abroad in our partner offices worldwide, 30 days' vacation and much more.
• The opportunity to work from home.
• Work Hard / Play Hard: You can expect numerous team events such as our annual Christmas and summer parties. The highlight is the annual International Global Summit, where colleagues from all over the world come together in one place. The next one is already being planned and will take place in Cancun in May. Maybe we'll see you there? :)

Life at Equativ:

Our office is located in the heart of Bilk in the beautiful state capital of Düsseldorf. The Düsseldorfer Arcaden and Lorettostraße are within walking distance and offer a wide range of shopping and dining options. A hybrid system between home office days and days in the office with colleagues rounds off the working life and also makes the job interesting for people who have a longer way to travel to the office. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need great people to join our team.

👋 About us 

Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication.

Headquartered in Paris and New York, Equativ operates globally with a team of more than 550 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com.

The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies.

Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment.

Come and lead the charge with us in building a transparent ecosystem based on quality!

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Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com