Strategic Account Manager - North America

WHO ARE WE?

Equiem is a leading global SaaS Proptech company revolutionising the real estate industry. We empower property professionals with innovative solutions that streamline their workflows, enhance customer experiences, and drive business growth. Our cutting-edge technology has transformed how landlords digitise their buildings and makes them exciting, productive, and vibrant places to work.

Equiem started with two employees and one building in 2011. Today, we have 100+ staff, and our app lives in 800+ buildings worldwide, including many of the world’s most recognisable skyscrapers and campuses.

THE ROLE

Location: Remote within GA, IL, MA, NJ, NY, NC, PA or TX | Occasional Travel Required

We are seeking a dynamic Strategic Account Manager with a strong commitment to growth through innovative products and solutions to join our team. As a member of the North America Regional Team, you will be instrumental in driving Equiem's expansion.

Reporting to the Global Sales Director, this is a remote role that allows you to work from Eastern or Central, North America. However, occasional travel and in-person meetings will be part of your role. We understand the importance of work-life balance and will support you in managing your professional and personal commitments

As the Account Manager, you will play a crucial role in cultivating and managing relationships at the portfolio level within your assigned customer accounts. Your direct responsibility is to ensure the retention and growth of revenue, making a significant impact on the sustained success of our initiatives.

Key responsibilities:

1. Pipeline & Revenue Growth:

• Oversee the sales pipeline, ensuring a healthy flow of opportunities.
• Lead in key deals, managing top-tier negotiations.
• Analyze sales metrics to identify bottlenecks and opportunities.
• Provide accurate revenue forecasting and assess deal closure probabilities.

2. Customer & Partner Relationships:

• Foster long-term relationships with key customers and strategic accounts.
• Participate in high-stakes customer meetings to drive deals and renewals.

3. Cross-Department Collaboration:

• Align with the Business Development and Marketing teams to optimize lead generation.
• Work closely with Product teams to provide insights that shape product enhancements.

4. Market Intelligence & Strategy:

• Stay informed on industry trends, market shifts, and the competitive landscape.
• Gather customer and sales team feedback to refine go-to-market strategies.

5. Reporting & Communication:

• Report on sales performance, revenue forecasts, and progress towards goals to the global leadership team.

What will you bring to the table?

• Over 3 years of experience in client-facing roles, preferably in proptech SaaS sales
• Results-Driven - A resilient, goal-oriented mindset capable of driving revenue growth and managing complex sales cycles.
• Proven ability to conduct effective meetings that drive client decisions, gather necessary information for service execution, and provide informative feedback
• Proficiency in reporting performance using company tools/systems, with a keen eye for identifying areas/services for improvement
• Industry Experience - Knowledge of commercial property, asset management, or leasing is a plus
• Excellent communication skills (both written and spoken) tailored to diverse audiences, adjusting the message based on the recipient's role
• Strong relationship-building skills, both internally and externally, with the ability to influence teams and individuals
• Exceptional prioritisation skills to ensure timely meeting of deadlines

WHAT’S IN IT FOR YOU?

In return, we offer a fun, cohesive and flexible working environment with a team that thrives on achieving the ambitions we aim for, plus :

• Competitive Salary: $90,000 - $105,000 base plus sales commission
• Career Growth: Elevate your career with a world-class, forward-thinking company offering cutting-edge PropTech solutions.
• Health & Wellness: Comprehensive Health & Welfare package, including medical, dental, and access to an Employee Assistance Program.
• 401k Matching: We match 50% of your contribution on up to 6% of your salary.
• Startup Mentality in a Global Business: Own your role and shape it as you grow.
• Flexible Work Arrangements: We focus on outcomes, not hours.
• Well-being Focus: Prioritize your mental health with paid time off annually.
• Flexible Holidays: Swap traditional holidays to fit your schedule.
• Summer Fridays: Enjoy early finishes on Fridays during the summer.
• Extra Vacation: Purchase additional vacation time after 12 months of service.s

DIVERSITY & INCLUSION

Diversity and inclusion aren’t just buzzwords at Equiem—they’re embedded in how we operate every day. We believe in equal opportunity for all, ensuring that every candidate is assessed solely on their ability to meet the role’s requirements, regardless of race, color, religion, gender, sexual orientation, national origin, or disability. If you require any assistance participating in our hiring process, please contact us at people@getequiem.com with the job title and reference number.

We are also committed to affirmative action, proactively advancing individuals regardless of race, color, religion, creed, national origin, gender identity, age, marital status, sexual orientation, military service, or disability. At Equiem, all employment decisions are based on merit and the role's needs.

HOW TO APPLY

We’re a fast-moving company, so if this role excites you, don’t wait—apply today!

We appreciate your interest in Equiem and respect the effort required to apply and will strive to respond to all applications.