Enrollment Coordinator (930614)

The Enrollment Coordinator serves as the single point of communication for job seekers and WIOA Program staff. The Enrollment Coordinator will have a strong understanding of the WIOA eligibility and will need to be a collaborator with strong communication skills. This is a full time, non-exempt position, reporting to Program Supervisor.

We are seeking a detail-oriented and efficient Enrollment Coordinator to join our team in Richmond, VA. In this role, you will be responsible for managing the enrollment process for job seekers, ensuring a smooth transition into the program.  This is an office-based position enrolling the job seeker virtually. Additional assistance may be needed for people with low computer experience.

• Determine eligibility of participants; conduct outreach, and assessment
• Utilize virtual intake software to communicate with job seekers and to obtain verification for eligibility, enrollment and signatures
• Strong presentation and facilitation skills to engage participants in meeting program goals
• Maintain relationship with program staff for Adult and Youth services
• Maintain case records for each participant to include service needs and activities of fulfillment according to data-management procedures and funding sources
• Conduct group orientation for job seeker and provide a positive introduction to the WIOA components such as job search and career readiness workshops
• Coordinate assessments throughout eligibility process
• Maintain information about area resources and employers
• Assume central responsibility for job seeker achieving eligibility progress throughout the enrollment cycle, beginning with verification and ending with referral
• Ensure all enrollment cases are reviewed and approved by manager
• Schedule time with manager to review intake process and suggest any strategies for improvement.
• Submit internal and customer reports as required and process incoming referrals
• Other duties as assigned

• Bachelor’s Degree in social services similar major plus two years related experience
• Excellent verbal and written communication skills. 
• Demonstrated customer service skills. 
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications. 
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources. 
• Be able to work first shift.
• Travel when necessary.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.