Customer Support Specialist

At ESATISFY HR SOLUTIONS PVT LTD, we are dedicated to providing top-tier human resource solutions to a diverse clientele. We pride ourselves on our commitment to excellence and our ability to foster a supportive and efficient work environment. We are currently seeking a Customer Support Specialist who will serve as a key player in delivering outstanding support and assistance to our customers. This role is vital in maintaining strong relationships with our clients and ensuring their needs are met promptly and professionally. As part of our team, you will have the opportunity to work in a dynamic company where your contributions will have a meaningful impact. You will collaborate closely with other departments to address customer concerns, troubleshoot issues, and provide guidance about our HR solutions. This position demands a passionate individual who is eager to help others and enhance their experience with our company. Join us at ESATISFY HR SOLUTIONS PVT LTD and become an integral part of our mission to revolutionize human resource management through exceptional customer service and support.

Responsibilities

• Provide prompt and courteous customer support via various channels including phone, email, and chat.
• Resolve client inquiries and issues, ensuring high levels of customer satisfaction in every interaction.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with internal teams to address complex client queries and ensure timely resolution.
• Educate customers on our HR solutions and best practices to maximize usage and satisfaction.
• Identify trends in customer issues and escalate them to management when necessary.
• Continuously seek ways to improve customer service processes and customer experience.

• Proven experience in customer support or related fields, preferably in an HR environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills with the ability to think critically and analyze information.
• Proficient in using CRM systems and customer support software.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A customer-first mindset with a passion for helping others.
• Basic knowledge of HR concepts and practices is a plus.

Career Growth

Quarterly Bonus

PF, ESIC, Health insurance