Front of House Lead / Executive Assistant

Who we are 

Euromonitor International is the leading independent market research company; investigating and understanding what consumers want and need, helping businesses create products and services that cater to their preferences and trends. We are an organisation that champions flexibility, with opportunity to grow and be supported with continuous learning and development. 

What you will be doing 

Join Euromonitor’s vibrant central London office (a short walk from Farringdon station) as our Front of House Lead / Executive Assistant.

This full-time, hybrid role is pivotal in maintaining our professional office environment and ensuring smooth operations. The successful candidate will display a professional attitude and have an approach in-line with Euromonitor Values. 

The role is Front of House lead, providing Executive Assistant support to the C-Suite as well as handling broader administrative functions across the business. Ideally based in the office a minimum of 4days a week.

Key Responsibilities;

• Responsible for rotas, ensuring the reception desk has full cover
• Performance of two Receptionists, including objective setting, reviews and appraisals.  Ensuring workload is spread evenly across the team to include:

o    Greeting visitors and helping them navigate through the office in a warm and professional manner

o    Front line security through management of door access fobs and lockers, providing new starters with these on day one and issuing replacements

o    Switchboard management and relaying messages to colleagues within SLA timeframes

o    Maintain the professional appearance of the buildings Reception and common areas, in conjunction with the Facilities Manager

o    Admin support for meeting room bookings and managing room calendars to ensure rooms are free for use whenever possible

• Provide Executive Assistant services for Senior Leadership, including diary management, travel bookings, and expense management
• Manning the reception desk as and when needed on days in the office
• Assist Facilities with Health & Safety routines such as fire alarm testing and fire drills
• Ad hoc duties such as scanning and filing contracts, printing, payment support etc.
• Book, manage and support all events in the office
• Offsite events coordination and support when required
• Manage the 3rd part Travel Management co relationship for London
• Booking support for London staff (flights, hotel, transfers, visas, insurance, payments, ad hoc issues).  Ensure training is offered for all London travellers, especially new starters
• Travel Policy management (update and enforce limits, carry out periodic policy reviews)
• Monitor the travel budget to help find cost reductions and provide invoice pre-approval checks
• Process senior leadership team expenses & credit cards on D365

What you’ll need:

• Proven experience in a reception or front desk role, with a professional and approachable demeanour.
• Previous experience in a supervisory or team lead position is preferred.
• Strong leadership and team management skills.  Commitment to fostering a positive and inclusive team culture.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and reception management software.
• Strong organisational and multitasking abilities, with a high level of accuracy and attention to detail.
• Conflict resolution and problem-solving skills.
• Ability to handle confidential information with discretion.
• High level of reliability and punctuality.

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