Accounting Lead Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Performing Daily Accounts Receivable activities mainly update AR system, contact Customers for outstanding Invoices, prepare AR meetings and process credit extensions.

Major Duties and Responsibilities

• Weekly contact with each customer on overdue invoices (+ 14 Days)
• Update A/R Log with detailed collection notes listing actions on each invoice and timely follow-up
• Proactively identify and help resolve problem accounts
• Build key relationships with clients and internal staff to more effectively resolve issues and collect payment on invoices quickly
• Weekly reporting on slow-paying clients and aged invoices
• Weekly updates in AR Meeting with Management
• Weekly 1 on 1 meeting with Operational departments
• Support Accounting Department with miscellaneous projects and assignments
• Review F2F reserve reports and contact collection offices
• Internal Meetings with Account Management
• Deposit Application 

Qualifications Skills:

• Minimum two years of relevant experience in Public Accounting and/or industry
• Must have solid intermediate level Excel skills
• Good data entry and computer skills
• Ability to multi-task and effectively prioritize a demanding workload
• Telephone Skills
• Effective interpersonal and written and verbal communication skills English 
• Good Customer Service
• Customer Portals
• Technically proficient and have strong accounting, analytical, financial modeling, and research skills
• Excellent organization skills and detailed-oriented
• Motivated self-starter and work with urgency
• Ability to thrive in a fast-paced and dynamic environment
• Ability to accept and implement change as it occurs
• Strive for continuous improvement – create best practices

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance 
• 401(k) Retirement Savings Plan 
• Employee Stock Purchase Plan 
• Training and Personnel Development Program