Billing Agent

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

To support transportation department with billing functions in adherence to the company’s policy and procedures while providing an exceptional customer service internally as externally

People:

• Allocate workloads within team to ensure smooth billing during peak activity or staff absence.
• Contribute to the effective weekly department meetings and provide best practices as needed.
• Review department goals with manager to ensure buy-in and accountability.

Operations:

• Understand department process flow, constantly looking for areas of improved efficiency.
• Bill all invoices for Transcon Department timely as per OPS and KPI requirements
• Ensure 0% provision write-off
• Pre-Audit Origin and Carrier rates prior to billing
• Provide support for Accounts Receivable disputed invoices
  • Escalate with GAM teams
  • Provide rates when needed to push payments
• Verify all costs on file to avoid AR/AP issues
• Push for all POD’s to be scanned within 24 hours.

Customer :

• Maintain a satisfied customer through 100% Invoice quality
  • “Invoice correctly the first time, every time”

Finance:

• Ensure rates are updated on system for smooth process to OPS team
• Meet weekly or more if required with the department manager.

Support the manager as required and applicable in the following areas:

• Proactively work to maintain Accounts Payables within 30 days for all Service providers
• Ensure company credit procedures are followed and utilized effectively.
• Provide weekly updates to Accounting (AR, Revenue recognition, IVM)
  • Reach and maintain all applicable accounts within 30 days of invoice date

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be involved in implementing new system changes and enhancements into your department. 
• Set the tone for the environment within your department.

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Complete comprehension of invoicing procedures

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office (Excel, Word etc.) and computer skills
• Bilingual in English and Spanish

Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Detailed oriented
• Able to work in a fast paced environment
• Consistently demonstrates resolute
• Proven leadership attitude and background

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus