District Business Operations Process Analyst

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Get full and proper usage of existing systems and tools by GEO’s and Operations
• Introduce new processes to our operations in our pursuit of relentless efficiency
• Receive and roll out new operating systems and related tools – and provide meaningful feedback
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other district, regional, and global resources to build consistency in all processes
• Contribute to a global operational standard to create and protect the pursuit of a Best in Class operations
• Take direction from Regional Manager, Business Operations – Process (RVP Region)
• Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
• Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
• Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
• Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
• Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts
• Be involved and have knowledge and understanding in customer and external ISO Audits
• Lead and ensure progress on corrective and preventative actions within your district
• Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field
• Present improved data and analytics for internal business opportunity and external client value
• Support the deployment and improvement of Global Business Operations strategy and efforts
• Collaborate with other districts, regional and global resources to build consistency in all processes
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
• Support basic level Windows server and Unix
• Take care of hardware installation (PC, Server, Laptop, Printer
• Support on network issues (LAN, WAN, Wi-Fi)
• Support the employees in the warehouse (scanners, tablets, automation)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
• Support Tier 1 and Tier 2 for Infrastructure and Technology
• Manage disaster Recovery and High Availability plan for systems
• Manage IT budget and procurement
• Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
• Safeguard and improve (cyber) security and access control where possible
• Monitor system downtime and resource utilization
• Contribute to a good and strong relationship with our local service providers and suppliers

Knowledge:

• Global Logistics industry
• Understanding of Expeditors systems and procedures

• Bachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience
• Good knowledge and understanding of the network policy, topology, LAN, IP Standards
• Good knowledge and understanding of the IT EI processes
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
• Pro-active and strong organizational skills
• Good computer skills (Microsoft Office)
• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Please note, this opportunity does not sponsor work visas and has no relocation assistance.