Systems Analyst II - EXP.O NOW, IS Customer Experience

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Who we are:

Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.

Who we're looking for:

The Platform team in EXP.O NOW is looking for a self-starter who will use their technical experience to embrace the Agile Product Owner role and will serve as the customer proxy responsible for working with product management, technical stakeholders and is the primary link to business and technology strategy.

The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with their agile teams, product management, customers, and stakeholders. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their technical knowledge to guide the ongoing development of their product to achieve customer satisfaction.

Primary Responsibilities

• Build, refine, and prioritize your team's backlog in alignment with the program vision and roadmap
• Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development, and communicate those details to various technical and non-technical audiences
• Perform analysis on new feature development for our business applications
• Create/understand system integration diagrams and perform gap analysis
• Create objectives that your team follows to ensure delivery of business value
• Create User Stories that define acceptance criteria
• Ensure the team's output meets the user's needs and complies with the Definition of Done
• Prepare team by participating in/leading SAFe ceremonies, such as backlog refinement, PI planning and system demos
• Collaborate with your development team to analyze and document ways to better improve our applications with security and efficiency in mind
• Collaborate with your development team to provide a user-centered perspective and ensure that business value is being met
• Collaborate with other Product Owners to resolve dependencies, coordinate efforts, and deliver cross-functional initiatives and technical enablers. Represent the team at Product Owner check-ins and pass relevant information back to the team

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

MINIMUM QUALIFICATIONS

• 1+ years of experience as a Product Owner or related role
• 3+ years of business and/or systems analysis experience
• Experience in a software development environment with Agile Development practices including Scrum and SAFe
• Experience in creating and presenting complex technical concepts to a broad range of audiences
• Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
• Excellent time management, organization skills, and the ability to manage competing priorities
• Outstanding verbal and written communication
• Ability to compose concepts, ideas, and designs into actionable/measurable deliverables

DESIRED QUALIFICATIONS

• Experience with Logistics, Brokerage, and/or Transportation Industry
• Certification in Leading SAFe and/or Certified Scrum Product Owner (CSPO) and experience working as part of a technical development team.
• Working knowledge of Azure DevOps, SharePoint, and Visio

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Expected base salary:  $100,000 to $145,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.