Transcon Domestic Trucking Desk Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position:  to ensure that TRANSCON customers, internally and externally, are served from/in the managing branch; Perform invoicing and financial duties for Transcon with vision leadership, energy, professionalism, and support in conjunction with the TRANSCON team.  Through invoicing and finance, assisting the team in the smooth running of the department within the branch through focus on Data, Money, Freight, People, Systems, and Culture in adherence to the company’s policy and procedures.

Major Duties and Responsibilities: 

Data:

• Ensure that customer tariffs being used are accurate and up to date.
• Collaborate with team members and discuss ways for improvement.

Money:

• Ensure customer tariffs are used to rate and invoice all customers.
• Insure that all costs are allocated accurately to insure the correct profitability for all customer accounts.
• Ensure that all credit terms are adhered to.

Freight:

• Understanding characteristics of freight and ensure that we apply correct dimensional factors and apply lineal foot rules as appropriate.

People:

• Interact with our customers throughout the invoicing and finance process.
• Maintain good relationships with our customers teammates and offices.

Systems:

• Use existing tools to accurately invoice customer shipments.
• Be open to new tools and help to develop them.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
• Attend and ensure all team members attend branch meetings and accumulate required number of training hours.

• Operations/Industry Knowledge preferred.
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels.
• Excellent organizational skills, time management skills in addition to a professional attitude
• Proven leadership attitude and background based on compliments from customers and coworkers.
• Strong MS Office skills including Excel, PowerPoint, and OneNote
• The pay rate is $20.00-$28.00 per hour based upon experience and education. 

All your information will be kept confidential according to EEO guidelines.