Application Support Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We are looking for Application Support Analyst to join our Data Quality team and provide technical competence in mainframe and distributed technologies and will also help resolve incidents reported by Experian's customers. Reporting into Application Support Team Manager, you will ensure that issue resolution is provided for the majority of issues raised daily, operational activities are performed, and all within defined service levels.

You're probably wondering what you'll do:

• Be champion of tools within the team and role models best practice;
• Respond to incidents and Operational activities ensuring work is prioritized following Service Level Agreements;
• Escalate issues to initiate further investigation and ensure Service Levels are met;
• Identify opportunities for service/process improvements and implements change;
• Work and collaborate across the wider communities, and amongst other departments to provide service improvements to our customers;
• Deliver great clients and consumers service and try to exceed client / consumer expectations;
• Identify risks and make recommendation to mitigate these.
• Understand specific regulatory obligations and company procedures.

What you'll bring?

• 2+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
• Practical experience of ITIL processes for Incident and Problem management
• Knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level);
• Experience analyzing problems and identifying/communicate root cause;
• Have sound and practical experience in one or many technology platforms;
• Explain technical information to a non-technical audience;
• Technical knowledge and practical experience of computing technologies;
• Troubleshoot skills;
• Inductive and verbal reasoning.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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