Client Care - Public Sector Support Representative

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Sales and Client Support Tasks:

• Customized set ups (subcode creation or pricing implementation)
• Support of U.S. Government accounts - managing entire support relationship
• Diagnoses, resolves problems related to: specific requests , technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions and pricing.

Other responsibilities

• Handle client escalations from calls/emails/surveys
• Maintain and update critical account and pricing tables
• Educate customers on our products and procedures
• Attend Sales/Client meetings
• Help with special projects
• Submit request to Commercial Relations file and data research
• Aid with complex Government account user onboarding
• Participate in annual audit of Client Care procedures and job aids
• May lead training and demonstrations for specific products or client responsibilities

Qualifications

• English test 70 or higher (prefer 72+)
• 2 or more years of experience with customer service
• Experience assisting customers through chat and email support.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.