Client Specialist - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

We are looking for outstanding people to help us realize our vision. As our Client Specialist, you will provide support (operational/active) for Account Executives and their clients, maintain and expand business relationships, create up-sell and cross-sell opportunities and build revenue with an assigned named account(s) for Experian's Consumer, Business and Decision Analytics groups. You will report to the VP, South Region.

Responsibilities:

• Provide (operational/active) support for Account Executives and their assigned clients
• Develop relationships with clients by researching and understanding their needs, responding to client concerns and problems and being the liaison between the client and internal departments.
• Support the renewal of existing business.
• Identify and convert new logos within a defined region.
• Oversee implementation for Consumer Information Services (CIS) and Decision Analytics solutions; marshals resources to ensure client satisfaction and return on investment.
• Gather data and insights regarding usage to demonstrate growth and value; ensure usage at projected levels.
• Advise client on data quality best practices and address gaps/opportunities.
• Create new business within existing relationships by up-selling and cross-selling other solution categories.
• Research client needs and determine how to bundle products to meet client requirements.
• Inform and educate clients on our projects. Use product experts as a resource.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer intelligence to sales and marketing functions to position our offerings.
• Committed to progressing development towards a promotion to an Account Executive position.
• CRM accountability, Forecast & GAP reporting.

• Bachelor's degree required
• 2 years or more of complex relationship management related experience
• Sales drive and motivation
• Intellectual horsepower, political savvy combined with problem solving and analytical skills.
• Knowledge of consumer credit reporting or an appetite to learn
• Customer service and project management skills required
• Experience presenting to teams
• PC skills
• Ability to travel

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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