EPS Client Support Specialist

About us, but we'll be brief

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

The role of our Client Support Specialist is to perform support and sales activities for Experian Partner Solutions clients and prospects to develop new business relationships and strengthen the value of existing client relationships.  Customer service experience is required.  Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients.  This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.

Main Responsibilities

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

• Bachelor’s degree or equivalent experience
• 3+ Years of Customer facing/support experience
• Knowledge of consumer credit reporting marketplace and more
• Comfortable operating within a teamed selling approach with energy
• Experience learning independently and in a structured environment
• Willingness to volunteer for activities as a member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system

This is a permanent hybrid role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.