Global Learning Manager

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

The Global learning team are responsible for ensuring that our colleagues have access to the resources and learning that they need to grow skills for their career progression, to maximise their performance day to day and to satisfy the business future skill needs. 

We would consider this opportunity for a talented individual across a range of geographies including the UK, Hyderabad, Bulgaria or Costa Rica.

Why this role is important to us

Our skills and learning strategy is pivotal to business success, and we are three years into our global strategy and approach to ensure that we are creating a learning organisation with future skills aligned to our business needs.

What you’ll need to bring to the role & Experian

You will demonstrate key strengths and experience in these key areas:

• Learning Products/Solutions –product managing our global learning solutions, continuously taking into consideration data, user feedback and business strategy to guarantee effectiveness and efficiency of our investment. This includes the role of Product Owner of Career Hub, managing its backlog and building new features according to our product roadmap and release plan.
• Learning eco-system – listening to our end users to determine our approach and next steps to support building skills and careers; including the future vision, structure and strategy for our Experian University and Academies, supporting the learning partners in the business
• Learning Tech – building out our tech solutions (in partnership with our Global Learning Tech Manager); testing new technology especially GenAI to enhance learning offer and skills agenda
• Engagement and activation – working with the regional L&D leads and our communications lead to build strong approaches to activation of the learning products across our communities
• Listening and evaluation approaches – ensuring we are constantly evaluating the quality of what our learning teams produce; and listening to feedback from our customers in order to determine future tactics and strategies; produce and share insights into the usage of our products with key stakeholders to drive action

Work that matters - What you’ll be doing

We work in an Agile way in HR, which means you will pivot to work on priorities as determined by the team prioritisation process.  All of our Talent CoE roles require the role holder to:

• be accountable for delivering outcomes with autonomy to do so
• work through the consulting cycle to ensure that there is a clear problem definition and clarity on the deliverables and expected impact
• work with ambiguity or pivoting as required to ensure business impact and alignment to reaching strategic objectives
• maintain a strong focus on designing and managing solutions with our employees and users at the centre, aligning business strategy with employees’ needs

More about you

• You will be client focused and commercially astute with a strong understanding of Experian business, the context and markets in which the company operates
• Credible and confident, displaying great energy, impact, gravitas, conviction, passion and drive in everything they do, with good levels of emotional intelligence and common sense.
• A thought partner, a trusted counsel and a valued voice, providing innovative ideas, provocation, influence and challenge to the management / leadership teams
• Able to apply knowledge of policies, processes, governance and legislation to ensure decisions are taken that mitigate risks but are commercially astute
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Experience required

• +8 years of experience in a global business matrix
• +5 years of experience in a learning role

Stakeholder & Communication:

• Is client focussed and commercially astute with a strong understanding of Experian business, the context and markets in which the company operates.
• Is a thought partner, a trusted counsel and a valued voice, providing innovative ideas, provocation, influence and challenge to the management / leadership teams
• Is credible and confident, displaying great energy, impact, gravitas, conviction, passion and drive in everything they do, with good levels of emotional intelligence and common sense.
• Excellent stakeholder management
• Adapts and works effectively with a variety of situations, from board level to individuals or groups.
• Can maintain personal effectiveness by managing own emotions in the face of pressure and setbacks.
• Can demonstrate an approach to work that is characterised by commitment and motivation.

Strategic Thinking & Action:

• Is insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people
• Able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change.
• Has a learning mindset and looks outside to seek external industry best practice, identifying trailblazer initiatives, translating these into actionable solutions to challenge our current ways of working.
• Able to simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Transforms proposals/ideas into practical reality.

Functional:

• Partners with business leaders, HRBPs and CoEs to execute strategy and builds credible partnerships
• Deep expert in Learning; skills and careers.
• Applies knowledge of policies, processes, governance and legislation to ensure decisions are taken that mitigate risks but are commercially astute

Customer

• Leads and drives a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do. 
• Ensure that good client / consumer outcomes are at the centre of all products design and operational activity and decision making.
• Deliver great clients and consumers service and seek to exceed client / consumer expectations.

 Regulatory

• Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
• Pro-actively identify risks and make recommendation to mitigate these.
• Understand and adhere to specific regulatory obligations and company policies and procedures.

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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