Production Support Engineer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

You will provide technical customer service during and after implementation. You will be an important contributor to onboarding new customers and work with customers to resolve issues of system performance and capabilities. Communications with customers requires email and telephone contacts. You will report to the Client Technical Manager.

Essential Functions:

• Assist with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
• Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
• Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product, running reports and completing file transfers.
• Provide status updates on assigned work to management and account management staff
• Review reporting data for compliance and work with customers to resolve issues
• Complete routine advanced administrative procedures
• Read and create technical documentation
• Advanced problem solving and troubleshooting

• Associate degree, technical school or related degree training with technology application skills including XML, JSON, MYSQL, HTTP, SFTP, Linux, Ruby and API interactions
• Ruby
• Open API/Swagger
• MYSQL
• Splunk
• 2 years experience

Perks and benefits

• Medical, dental, vision, life insurance, short and long term disability insurance
• 401K with employer match
• Paid time off, paid sick time, paid volunteer time
• Remote work environment #li-remote

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.