Sales Operations Assistant Representative - CR Remote

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and innovation to help all our clients maximize every opportunity.

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are. You will be reporting to the sales operation team leader.

Customer Interaction:

• Engage with customers by inbound and outbound calls (primary).
• Provide a positive and helpful experience by answering questions and gathering necessary information to prepare insurance quotes.
• Connect customers with licensed insurance agents.
• Provide support through emails and chats.

Account Management:

• Manage existing customer accounts for personal insurance policies through phone, email, text, and chat.
• Assist customers across platforms accurately.

Team Collaboration:

• Work in a fun and collaborative team environment.
• Maintain an adaptable approach to changes in procedures.

Insurance Knowledge:

• Understand and work with offerings from over 20 insurance carriers to quote policies for auto, home, renters, and more.
• Follow standard operating procedures (SOPs) to create accurate customer insurance quotes based on profile details.
• You will run insurance history reports to ensure proper rating and compliance.

Qualifications:

• Demonstrates skill in arranging tasks according to their urgency, importance, and deadlines.
• You are thorough and ensure accuracy in all tasks
• Experience working in a fast-paced environment and adaptability to change.
• Reliable internet connection and a quiet, distraction-free workspace for remote work.
• This is a 100% remote opportunity open to applicants who reside in Costa Rica only.

Experian Careers - Creating a better tomorrow together

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age

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