Salesforce CRM Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The Salesforce CRM Analyst will work with the Global CRM team to identify opportunities for leveraging CRM and related tools to support the global user community in accomplishing their goals. Areas of focus will span various Business Units and functionality, mostly within Salesforce.com, but will also involve Marketing Automation, CPQ, Contract Management, CTI, automated testing tools and the enterprise data warehouse. Job duties include setting up new users, providing support regarding existing and/or potential functionality, delivering change requests, identifying system issues, creating reports and dashboards, and requirements gathering.

• Provide day-to-day end user support via cases raised on Salesforce.com
• Defines user profiles, updates permissions, sharing rules, public groups, dashboard folders, e-mail template folders, etc.
• Setup new users in Salesforce.com
• Collaborate with business analysts and developers to deliver changes and solve system issues.
• Execute basic changes in Salesforce.com in adherence with the change process (workflows, assignment rules, new fields, etc.).
• Creates custom reports & dashboards
• Participate and sometime lead user acceptance testing for major projects.
• Provide best practices and ongoing support to the business and other team members on how to leverage tools and systems.

• Salesforce Expertise: Proven experience with Salesforce.com configuration and custom development. Experience with Salesforce Communities, UX Design, Salesforce Knowledge a plus. A Salesforce Admin certification (ADM/ADX201) is not required, but is highly preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Business Analysis: Strong analytical skills with the ability to understand business processes and translate them into technical requirements.
• Collaboration: You’ll succeed in this role by collaborating with your teammates across the globe, communicating effectively with stakeholders within the business, and identifying opportunities for improvement across our tools.
• Teamwork: It’s important that you can work as part of a team and bring your ideas to the table!

This is a permanent remote home-based role in Costa Rica. No relocation available.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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