Senior Product Specialist - Fraud and ID

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The Fraud and ID BSO (Business Support and Optimization) team is a multinational team of Business experts with massive experience in the Fraud and ID solutions and processes. You will report into the ID&F BSO Team Lead.

What you will do:

• Design, implement and support end-to-end Fraud and ID business solutions, ensuring they meet quality standards and client requirements.
• Analyze software configurations, identify ways to improve system and performance
• Use product knowledge and subject matter expertise to contribute to strategic and technical solution design / enhancement to support a client's ongoing needs
• Prepare reports and analyzing Indicators for measuring and assessing system performance
• Lead end-to-end client solution business reviews and facilitate associated workshops and client meetings
• Contribute to Business Support related cases, incident, and problem management issues, working with 1st / 2nd / 3rd lines of support
• Design product features and helping product evolvement by suggests improvements and identifying gaps
• Conduct comprehensive analysis of business processes, and data to identify opportunities for improvement

What you'll bring:

• At least 5 years of experience working in a customer-focused function preferably as Business Analyst, Product Owner, Technical/Business Support, Risk Analyst, Data Analyst or relevant
• Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
• Fluency in spoken and written English
• Experience of Microsoft excel (can perform complex functions) required
• Ability to interpret client business needs and translate them into application and operational requirements
• Experience of data extraction, formulation and analysis
• Working knowledge in SQL and tools i.e. SQL Developer
• Readiness to embrace technology and available tools to best facilitate regional team working i.e. Live Meeting, Video Calls, document/ knowledge repositories

It will be considered an advantage if you have:

• Experience in Fraud & ID solutions
• Knowledge in client onboarding and support lifecycle and associated processes
• Working knowledge of XML/JSON
• Certification in ITIL
• Project Management experience

What you will get:

• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
• Opportunity for flexible working hours and home office.
• Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials and books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

This is a hybrid remote/in-office role.

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