Customer Administrator

What is Fairmatic?

At Fairmatic we’re on a mission to make roads safer, one fleet at a time. We think about insurance, risk, and underwriting in an unconventional way. Auto insurance has always been unfair: safe and unsafe drivers that look alike pay the same. Because of this, safe drivers end up subsidizing risky ones. It doesn’t make sense. We’re using data and AI to introduce a personalized option that incentivizes safe driving with savings. Our predictive risk models have been trained with nearly 200 billion miles of driving data and tested with hundreds of thousands of paying drivers with industry-leading underwriting results. And we’re just getting started.

Our leadership team includes serial entrepreneurs, insurance industry savants, and start-up veterans. We’ve raised $42M from leading VCs as well as insurtech, fintech, and technology industry angel investors.

At Fairmatic we do our best work while living our best lives, regardless of where we are. We have thriving teams across the globe and we are constantly looking for talented folks to welcome into the team. We are a curious, adaptable, and diverse bunch of technologists and problem solvers who are obsessed with creating a positive impact in the world. In our work together, we strive for close collaboration, humbleness, and constant learning.

Who are we looking for?

We’re seeking an organized and detail-oriented Customer Administrator to join our team, reporting to the Strategic Customer Manager. This role sits within our Global Operations function and forms part of the Customer Engagement Team. At Fairmatic, we are using proprietary technology to capture real-time driving data to support the accurate pricing of automotive insurance risk and encourage safe driving. This team supports our customers throughout their policy period and helps them manage their technology. In this role, you’ll play a key part in supporting our Customer Engagement Managers (CEMs) while ensuring customer records are maintained accurately.

Please note that this role is a hybrid role based in Wroclaw.

•  Manage the maintenance process for new business and renewal information.
• Ensure that all driver information is accurately recorded for our fleets.
• Support customers with the management of Fairmatic’s technology on their devices and follow up with customers and brokers on missing device contact information.
• Collaborate with CEMs on customer technology integration and provide insights to the Strategic Customer Manager and Director of Customer Success to support adherence.
• Intake/report customer issues and create tickets in Jira.
• Provide accurate and helpful information to customers regarding services, policies, and procedures
• Assist the Strategic Customer Manager with customer data account audits, aiming to measure consistency, quality and reliability of data within Fairmatic’s systems.
• Perform routine data cleansing tasks such as merging duplicate opportunities and updating incomplete data fields.
• Coordinate with with the internal finance team on non-payment notices of cancellation and reinstatements.
• Monitor and follow up on all notices of cancellation internally and externally.
• Establish and maintain knowledge base articles for best practices on customer data handling, storing, and processes.

• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels.
• Mid-level experience with Excel.
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• Experience with HubSpot, Salesforce and Slack preferred, but not required.
• Highly organized self-starter who isn’t hesitant to ask questions.
• Experience working with complex, multi-divisional, multi-geographical customers.
• Ability to create structure in ambiguous situations and design effective processes and solve problems creatively

• You are a rockstar communicator, you possess a strong ability to articulate ideas clearly and demonstrate active listening, which fosters effective collaboration and strong professional relationships.
• You’re a people person, chatting with people gives you a buzz and you love sharing your infectious energy with others
• You love to learn, you have a healthy scepticism of the status quo and you’re obsessed with continuously finding better ways to do things
• You are a detail-oriented do-er, you can see the big picture while diving into the details to ensure no task is overlooked, executing with precision and care.
• You like to solve problems and get things done you’re no drama and no ego when it comes to communicating with others and finding solutions

Some of our Europe Benefits & Perks:

Unlimited PTO! 

Pension program

Learning and development program and stipend

Private medical healthcare and life insurance

Fully remote work supplemented with fun in-person events

Payment for sick leave from the first day

Stipends for wellness and entertainment

Awesome Fairmatic gifts and swag!

We are always on the hunt for talented individuals!

Join us and let’s fulfill our mission to make roads safer, one fleet at a time.