Revenue Operations Specialist

We’re looking for a motivated and detail-oriented Revenue Operations Specialist to help optimize technology, automate processes, and enhance reporting—empowering our Customer Experience (CX) team to be more efficient and effective. As our first dedicated Revenue Operations hire, you’ll have the opportunity to build scalable processes from the ground up, drive meaningful change, and directly impact revenue growth by aligning sales, marketing, and operations.

If you’re a curious, proactive problem-solver who loves using data to drive decisions, eliminate inefficiencies, and collaborate cross-functionally, this is the perfect role for you. You’ll work closely with Sales, Marketing, CX, and Finance to streamline operations, ensure accurate reporting, and create seamless workflows.

In this role you will be responsible for:

Customer Support

- Support CX team with onboarding, internal QBRs, and call reviews to improve retention and engagement.

- Support key operating cadences (e.g., OKRs) to align CX strategy and execution with broader business goals.

- Own contract processes and contract data entry for both Sales and CX.

- Track renewals and support CX to ensure customer retention.

Accounts Receivable Management

- Collaborate with CX and Accounting to ensure on-time payments and accurate revenue tracking.

Process Improvement

- Identify and implement high-impact workflow improvements that automate tasks. 

- Track and analyze key performance metrics for the CX team.

Data Integration + Analysis

- Own the quality, accuracy, and completeness of customer data in HubSpot to enable segmentation and targeted outreach.

- Conduct in-depth data analyses to identify trends, gaps, and opportunities for improvement.

- Provide regular performance reports.

- Ensure contract and financial data is synced across reporting platforms for consistency and accuracy.

Cross-functional Collaboration

- Work closely with Sales and CX to ensure alignment on processes, metrics, and goals.

- Partner with Marketing, Finance, and Operations to drive strategic initiatives and resolve operational challenges.

About you:

- 2+ years in Revenue Operations, Sales Operations, or a related role at a high-growth company or startup.

- Powerful analytical skills and you love creating structure, automation, and efficiency. Strong excel/google sheet experience required.

- Experience managing and optimizing HubSpot (CRM) is required. Familiarity with other tools such as Looker Studio and Metabase is a plus.

- Comfortable working across multiple teams and communicating with various stakeholders.

- Able to work around any limitations in personal knowledge, experience, technology or available information to ensure you’re accomplishing the task at hand.

- Deep understanding of B2B SaaS, sales-led motions, pipeline management, and forecasting.

- Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience.

Why FMG?

We’re not just another tech company—we’re shaping how businesses connect with their audiences through the power of music. At FMG, you’ll join a team of passionate, forward-thinking professionals who love what they do and care deeply about getting results.

Ready to drive innovation at the intersection of music and technology? Join FMG today.

Benefits

Competitive salary + equity

Flexible PTO

Work remotely

Comprehensive health, dental, vision and disability insurance along with a 401k matching plan. Full details here. Work with a talented team and have a huge impact!

All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.