Credit Control Assistant

Part Time – 15 hours per week.

Fixed term – 12 months.

Reporting to the Credit Control Manager, the Credit Control Assistant will be responsible for assisting with the timely collection of payments from our diverse customer base. The Credit Control Assistant will also support the wider team where needed, including reconciliations, reporting, and handling general enquiries.

Credit Control

• Contacting customers, predominantly by phone to chase outstanding debt
• Resolve billing and customer credit issues
• Take actions to encourage timely debt payments
• Process payments and refunds
• Update account status records and collection efforts
• Responding promptly to client emails and inbound calls
• Liaising with other teams to advise of customer account status
• Report on collection activity and accounts receivable status

• Prior experience in a Credit Control position in a SME environment
• Confident on the phone, and willing to make a high volume of phone calls
• Excellent written and verbal communications skills
• Proficient in Microsoft Office including Excel, Word & Outlook
• The ability to manage your own caseload, and organise your own time
• A good knowledge of accounting and CRM systems
• Friendly, approachable and willing to learn and accept feedback
• Enjoys working as part of a team

Hybrid Working & Offices

• Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office).
• Offices in London, Petersfield, Boston and Melbourne.
• Lots of breakout space and common areas.

Perks

• As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options.
• Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes.
• You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment.
• Lots of room for career enhancement, development and progression.
• A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good.
• Be a part of a 100% privately owned company – owned by Vespa Capital.

Values

At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do.

• Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
• Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued.
• Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction.