Senior Customer Marketing Specialist (Fixed Term Contract)

About us

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience.

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

About the Role

We are looking for a strategic and data-driven Senior Customer Marketing Specialist to lead and execute programs that drive customer engagement, loyalty, retention, and advocacy. This role is ideal for a marketer who thrives at the intersection of storytelling, customer experience, and revenue impact. You will work closely with cross-functional teams including Sales, Client Services, Product Marketing, and Product to build and scale customer-focused initiatives. 

Please note that this is a Fixed Term Contract for a period of 9 months.

Key Responsibilities

• Develop and execute integrated customer marketing programs to support retention, expansion, and advocacy goals. 

• Partner with Client Services, Product, and Sales to deliver campaigns that nurture customers through onboarding, adoption, and expansion. 

• Create and maintain a customer communication strategy (email, webinars, newsletters, etc.) to inform and engage. 

• Build and manage customer communities, advisory boards, and user groups where applicable. 

• Track, measure, and report on program performance and customer marketing KPIs (e.g. CSAT, engagement, retention). 

• Work with Product Marketing to surface customer insights and success stories for go-to-market efforts. 

• Collaborate with Sales to leverage advocates and reference accounts in the sales cycle. 

• Collaborate with the PR and Communications team on customer advocacy programs including case studies, testimonials, reviews, references, and customer awards. 
• Champion the voice of the customer internally to influence product and strategy decisions. 

Requirements

• 5+ years of experience in B2B marketing, customer marketing, or lifecycle marketing. 

• Proven success in building and scaling customer marketing and advocacy programs. 

• Strong project management skills with the ability to manage multiple priorities. 

• Exceptional written and verbal communication skills. 

• Experience with CRM and marketing automation tools (e.g., Salesforce, Marketo). 

• Data-driven mindset with experience analysing marketing performance metrics. 

• Ability to work cross-functionally and influence without direct authority. 

• Customer-first mindset with a passion for creating remarkable experiences. 

Preferred Qualifications

• Experience in SaaS or technology industry. 

• Familiarity with community platforms and customer success tools (e.g., Gainsight, Influitive). 

• Experience managing customer events and virtual engagements. 

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you?

• Healthcare cover through the VHI
• Company pension contribution 
• Life assurance/ Income protection
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.