Veterinary Referral Coordinator

Are you passionate about delivering exceptional client experiences and building strong relationships within the veterinary community? Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL, is seeking a Veterinary Referral Coordinator to join our team!

Please note: Experience in veterinary medicine is required for this role.

About Fetch

Fetch is dedicated to advancing specialty and emergency veterinary care for pets and their families. Our team of professionals works collaboratively with referring veterinarians to deliver top-notch care and innovative solutions.

Position Overview

The Veterinary Referral Coordinator serves as the liaison between Fetch’s team of providers and primary care veterinarians. This key role combines exceptional customer service, a concierge-like approach, and detailed organizational skills to enhance the experience of our referring community. The Coordinator ensures a seamless referral process, providing personalized support to veterinarians, clients, and their beloved pets.

Key Responsibilities

• Referring Veterinarian Liaison:
• Serve as the main point of contact for referring veterinarians and their staff.
• Direct cases to appropriate specialty services and address questions or concerns.
• Act as the primary resource for the rVetLink portal.
• Medical Record Management:
• Audit and ensure completeness of medical records, including exam notes, lab results, and diagnostics.
• Create and send clinical summaries to referring doctors.
• Community Engagement:
• Foster relationships with the veterinary community by identifying and addressing their service needs.
• Partner with the marketing team to organize veterinary education events for referring veterinarians and their staff.
• Client Coordination:
• Facilitate pre-appointment communication with new referral clients to provide a welcoming experience.
• Personally greet and onboard new referral clients during their first visit.
• Conduct post-appointment follow-ups, including requests for feedback and Google reviews.
• Additional Duties:
• Review prescription requests from outside pharmacies.
• Process insurance claims, including verifying coverage and managing documentation.
• Train new hires on referral processes and provide exemplary customer service.
• Collaborate on new initiatives to enhance the referral experience.

Education:

• Associate’s degree or higher in Animal Science, Medical Technology, or Communications preferred.

Experience:

• Required: 3–5 years of experience in the animal health field. Experience in a referral-setting is preferred.
• Proficiency in veterinary medical terminology and procedures.

Skills & Competencies:

• Exceptional customer service skills with a flexible and professional approach.
• Strong written and verbal communication skills.
• Leadership, collaboration, and conflict resolution abilities.
• Strategic and forward-thinking mindset.
• Ethical conduct and decision-making skills.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with employer match)
• Life Insurace (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Employee assistance program
• Employee Pet Plan
• Continuing education and uniform allowance
• Tuition reimbursement