Head of Customer Success

Thousands of business owners trust First Circle for our innovative products that help their businesses grow. They value our commitment to always go the extra mile, even at a cost to us, and respect our honesty even when delivering tough news. The Head of Customer Success is tasked to elevate our service even further, creating truly personalized relationships with business owners across the country. Reporting directly to the senior leadership team, this role will involve close collaboration with the Product, Data, and Sales teams.

The potential to tailor the experience for each SME is vast—from providing unique business insights, to facilitating connections among owners, to launching new banking and payment products. As Head of Customer Success, you’ll have the opportunity to shape the future of our service offering, create lasting impact for thousands of businesses, and play a pivotal role in driving the next phase of our growth. This is not just about managing customer relationships; it’s about revolutionizing the way SMEs experience support and service in the financial sector.

• Significant experience in customer success, customer acquisition, account management, or a related field within the financial services or fintech industry.
• Proven experience in building and leading high-performing teams, including mentoring and developing junior staff and colleagues.
• A proven record of building strong relationships, driving revenue growth, and delivering exceptional customer experiences with key business accounts over several years.
• A strategic, data-driven thinker who aligns customer success initiatives with business goals and uses customer feedback and metrics to inform decisions.

• Salary dependent on experience level. We pay top of market rates, and include extremely attractive commission incentives
• Hybrid work set-up: 2 days per week in BGC office
• HMO health insurance, catered lunches, MacBooks, monthly fitness allowance, transportation & accommodation allowance, and more!