Process Improvement Specialist

First Entertainment Credit Union is looking for a Process Improvement Specialist who will play a crucial role in identifying, analyzing, and optimizing operational processes within our retail department. You will work closely with cross-functional teams to gather data, conduct process assessments, and implement improvements that enhance efficiency, effectiveness, and member satisfaction.

This is a full-time, hybrid opportunity reporting to the Process Improvement Manager and is based in Hollywood, CA. The targeted salary in California is between $85,000 and $105,000.

Responsibilities

·         Conduct root cause analysis to identify underlying issues contributing to process inefficiencies or customer dissatisfaction. Document findings and make informed recommendations to stakeholders.

·         Utilize analytical tools and techniques to identify opportunities for process improvement and efficiency gains.

·         Develop and implement process improvement initiatives aimed at streamlining operations, reducing costs, and enhancing customer experience.

·         Lead cross-functional projects to completion with quantifiable results, monitor and track progress of improvement initiatives, adjusting strategies as needed to achieve desired outcomes.

·         Develop standardized workflows and procedures to ensure consistency and adherence to best practices.

·         Document current processes, proposed changes, and updated procedures in a clear and comprehensive manner and provide trainings to retail teammates accordingly.

·         Establish key performance indicators (KPIs) to measure the effectiveness of process improvements.

·         Monitor and analyze KPI data to track performance trends and identify areas for further optimization.

·         Prepare data-driven reports and presentations for management, highlighting successes, challenges, and opportunities for improvement.

·         Perform other tasks as assigned by the leadership team.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.

Requirements

·         A bachelor’s degree from an accredited college preferred but not required.

·         At least 3 years of experience in process improvement, business analysis, or related field, preferably in the financial services industry or retail banking.

·         Formal training in lean or six sigma methodology. Certification a plus.

·         Working knowledge in Power BI.

·         Proficiency in Power Automate or Power Apps a plus.

·         Strong analytical skills with the ability to gather, analyze, and interpret data from multiple sources.

·         Proficiency in process mapping and analysis tools, such as Visio, Lucidchart, or similar software.

·         Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.

·         Detail-oriented with strong organizational and project management skills.

·         Knowledge of retail banking operations and regulatory requirements is a plus.

·         Ability to teach and coach others in process improvement methodology