Solution Consultant

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT sales professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best IT Solutions Consultant in Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• Genuine depth of team with over 300 technical talented people! Work with people who actually get tech, from L1 to CEO, and can actually deliver on what you can sell.
• We understand the value you bring, and we will give you the support to get the job done!
• We understand that the opening the door is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

Solution Consultants at First Focus combine their broad comprehension of IT products and services with the ability to build a deep rapport that opens doors. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for getting Australia's best small and medium sized businesses into the same room as Australia's #1 IT Managed Service Provider.

You will work within our Growth department, supported by our Marketing team and our Professional Services team to build relationships and attract new business.

This role would perfectly suit someone who is currently a Sales or Business Development professional within an IT business. Ideally you will have worked within a business that delivers complex IT solutions and services or provided multiple distinct IT services to a range of customers. You will have the history we are need if your central responsibility there was opening doors and bringing on new small and medium business clients. Your relentless drive to succeed and hunger for personal growth will be coupled with outstanding communication skills and a genuine warmth and interest in the wellbeing of the businesses you communicate with.

To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess broad technical understanding across a range IT infrastructure products and services paired with deep commercial competence and familiarity with clients in our ideal size and scale.

Your high level of business acumen and ability to speak confidently to C-level contacts will be apparent from the very first moment someone talks to you. Because of your in-depth understanding of IT support, cyber security practices and related tech services (consulting, software development, SharePoint, etc), you will be able to pair tech services to business problems/opportunities. You will also have substantial experience evaluating and responding to RFPs, and be able to work with other stakeholders in the business to ensure we deliver best-in-class responses.

If you at the top of your game in a MSP, IT services vendor or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, IT services vendor, integrator or MSSP
2. You must be able to demonstrate success opening new doors with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to easily identify opportunities and/or problems potential clients are experiencing and pair them with our solutions.

This role will be made easier if you have solid experience tracking your progress in a modern CRM and if you have exposure to Hubspot, make sure to let us know.

Duties

Inbound

• Monitoring leads channel (phone calls/Slack) and responding as required
• Leading prospect discovery and workshop meetings
• Creation and delivery of RFP responses and proposals
• Managing lead workflow using ConnectWise and HubSpot
• Owning onboarding handover to ensure Super Green onboarding experience for new clients

Outbound

• Establishing and nurturing referral ecosystem
• Working with events team to drive attendance by potential clients
• Working with our Community Manager to follow up on various initiatives
• Attending First Focus and industry events as/when required

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A compelling salary and incentives package
• A company wide focus on empowering star performers and enabling success
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and additional qualifications (conditions apply, of course)
• Opportunities for personal and professional development with our Leadership Academy, our Leadership Labs and our FastTrack mentoring and other specialist training programs
• Our MAD (Making A Difference) Council works across the business, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.