Property Manager

SUMMARY OF RESPONSIBILITIES

The Property Manager is responsible for daily oversight and coordination of company operations in the assigned market including, property management, financial performance, collections, and occupancy for their respective territory.  The Property Manager must facilitate strong working relationships with the local market teams, the national and centralized support teams and third-party business partners. The Property Manager will play an active role in the entire resident journey from lease application, to brand management of the resident experience to move out.

ESSENTIAL DUTIES

• Own the resident experience by being the Brand Ambassador for FKH.
• Own market Reputation Management. Work in conjunction with our Social Media Business partners by preparing detailed times lines on negative sentiment.
• Audit all lease documents, signatures, renter’s insurance, move in funds and deposits to ensure we follow FKH policies and procedures. Conduct a Resident Journey move in touch point.  Oversight of Mid-lease touch points to ensure a successful renewal experience
• Perform all additional functions regarding the move-in per Yardi and accounting guidelines.
• Manage resolution for all HOA, City, and Municipal Violations.
• Manage the renewal process in conjunction with the central renewals team and provide weekly updates to the District Operations Directors.
• For applicable Portfolios the Property Manager will direct manage the Compliance Coordinator and ensure the new move-in and renewal paperwork needed for all Section 8 or housing-assisted residents meet state and local guidelines.
• Manage collections process in respective territory.
• Ensure scanning and depositing of all monies received in the local office daily.
• Manage daily activities for Property Administrators and Resident Service Coordinators.
• Manage Section 8 Collections in conjunction with the Compliance Coordinator in applicable portfolios. Identify all accounts that have payment discrepancies and work with the Housing Authority to resolve the issue so payment can be received.
• Manage the Concession Request Process to ensure compliance and accuracies for efficient posting.
• Accept notice to vacate (NTV) statements from residents and process the notice in Yardi in conjunction with company guidelines.
• Manage Move-Out Deposit Accounting Process to ensure compliance with timelines for local state requirements.
• Manage Move in process for all new residents in respective territory.
• Attend court as the company representative as necessary.
• Manage trespasser process in partnership with the Security Team to ensure non-authorized occupants are resolved in accordance with local and state laws.
• Issue notices of non-compliance and violations as needed.
• Recruiting, onboarding, and development of direct reports.
• Demonstrate knowledge of, and remain compliant with all First Key Homes policies, rules, and regulations to ensure compliance with Fair Housing.
• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• An active real estate license in the applicable state of practice is required
• Bachelor’s Degree preferred
• 5-7 years of asset and operations management experience preferred
• Previous experience in a supervisor or management role preferred
• General knowledge of budgeting and financial analysis

• Above average ability to communicate with others, both verbally and in writing
• Strong sense of urgency and ability to meet deadlines
• Experience working in a cross-functional group, project management, and/or process improvement
• Strong computer skills and general knowledge of Microsoft Excel and PowerPoint
• Strong Customer Service Acumen
• Strong Leadership skill set with high focuses on team moral and unity
• Knowledge of Yardi preferred

WORKING CONDITIONS

• Primarily working indoors, away from the threat of any weather conditions
• May sit or stand for several hours at a time and climb up and down stairs multiple times each day
• Must be able to travel throughout applicable market using personal vehicle