Sales Operations Associate

We’re looking for a data-driven and proactive Sales Operations Associate to join FixMyCar, the UK's leading online marketplace linking garages to customers. FixMyCar aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. This role will support the efficiency and performance of our Sales and Support teams, and will report directly to our Interim Head of Operations.

The successful applicant will have exceptional attention to detail, a strong understanding of commercial principles and how data can support commercial teams, and a bias for action.

Primary Purpose of the Position

• Streamline sales and support processes to increase internal efficiencies and external service delivery
• Serve as advisor to the global Sales and Operations teams, including assisting with the definition of and reporting on KPIs for sales, support, and operations, and highlighting areas for improvement based on performance
• Research and deliver insights on how to improve sales and support performance by interpreting internal performance data as well as market analysis, in collaboration with Data team
• Support setup and ongoing service delivery for partners, including data capture and performance reporting
• Partner with Marketing to plan, execute, and maintain campaigns, data, collateral, and other materials and projects aimed at driving revenue

Principle Duties and Responsibilities                    

• Management of the CRM system, including the flow of information into and out of the system in collaboration with technical teams, as well as day-to-day adjustments and enhancements of the CRM setup and its integration with team processes
• Creation of reports by request and proactively to highlight team and business performance using CRM data
• Working closely alongside team members to understand ways of working, and to make recommendations on how tools and processes can augment
• Supporting regular reporting to stakeholders by delivering sales and support performance in a standardised and insightful manner
• Collaborate with Marketing on creation, organisation, and maintenance of sales collateral

• 3+ years of experience in Finance, Business Operations, or an analytical/operational role
• Experience with one or more CRM systems (Zoho, Salesforce, Hubspot, etc) and related tools
• High degree of comfort working with Sales teams, databases, and technology platforms
• Proficient in both qualitative and quantitative analysis, with exceptional communication skills
• Proactive self-starter and ability to work independently in a dynamic environment
• Strong communication and organizational skills and experience presenting to senior leadership teams
• Advanced abilities in Microsoft Excel or G-Sheets (V-lookups, pivot tables, complex formula statements)

• Fully remote/flexible working
• Holidays: 25 days per annum + Birthday Leave (1 day)
• Private Medical Insurance (70% Company funded)
• Life Assurance (4x basic salary)
• Pension: 5.5% Employer contribution (5% Employee contribution)
• Employee Assistance Programme
• Flu vaccinations allowance
• Home-based allowance
• Eye test allowance
• 2 volunteering days
• Elective work location change (work from anywhere)
• Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)