Desktop Support Technician

"The AI company that's revolutionizing Hollywood"

Flawless is shattering the boundaries of traditional filmmaking with its groundbreaking suite of Gen AI film editing tools. Our mission is to empower filmmakers with cutting-edge technology that allows creativity without compromise, expands storytelling possibilities, and delivers unparalleled visual and emotional experiences. 

We are also setting new standards in ethical AI by creating the Artistic Rights Treasury (A.R.T.), a rights management solution designed to protect artists and rights holders within the Entertainment landscape.

Reports to:

Paul McCourt

What we are looking for:

We are seeking a motivated and enthusiastic Junior Desktop Support Operative to join our IT team. This hands-on role involves providing first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. The role will report directly to the IT Manager and will be responsible for providing day-to-day support to our users.

• Provide first-line support to end-users facing issues with hardware, software, networking, and other computer-related technologies
• Collaborate with IT staff on complex issues
• Provide user training and support for common software applications
• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems
• Log all help desk interactions and guide users through problem-solving processes
• Install, modify, and repair computer hardware and software
• Assist in maintaining an inventory of IT assets
• Run diagnostic software to resolve problems
• Follow up with users to ensure issue has been resolved
• Gain feedback from colleagues about improving their working environment

• High school diploma or equivalent work experience
• Strong technical knowledge and hands-on experience with computer networks, peripherals, and operating systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with remote desktop support tools
• Certifications in relevant IT fields are a plus
• Experience in a fast-paced small to medium sized environment
• Working knowledge of Windows, macOS, printers, networking, and antivirus

• Advantageous to have advanced working knowledge of some of the following: the implementation and administration of Linux (Rocky, CentOS, Ubuntu, AWS), Crowdstrike, AWS, Azure, GCP, Google Workspace, Unifi Networks, Atlassian suite, M365, Okta, EntraID, InTune

Interview Process:

At Flawless, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together.

Our interview process is three rounds with some casual Zoom (or in-person) coffee in between to get to know each other: 

- Recruiting Screen: 30-45 minute call with our recruiting team (We want to discuss your interests and motivations as well as the practical details and make sure that Flawless would be a good fit for you)

- Hiring Manager Screen: 45-60 minute call focussing on your problem solving and troubleshooting skills

- Final Interviews: 1.5hours onsite Interview where you will meet variety of your potential future colleagues as well as show us your technical skills in more detail.

Your Recruiter and hiring manager will be your main point of contact and prepare you for interviews. You’ll meet 4 to 6 people from across the business. (We make sure that you have time in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback!

Why work at Flawless?

You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.

In addition to this, you'll also receive: 

- Autonomy

- A hybrid working environment

- Competitive Salary

- Stock Options

Flawless is proud to emphasize an equal opportunity, safe environment for people to do their best work. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.