Support Operations Specialist

🚀 Join FleetFox as a Support Operations Specialist !

FleetFox is an asset-light managed marketplace, active in 11 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we’re saving clients 35-60% on their fleet ops, and streamlining their operations on scale.

We are looking for a Support Operations Specialist to ensure our operations are running smoothly in all our markets. The role is based at our HQ team, where you report directly to the COO (founder). This is an operations-heavy role where you’ll ensure global processes are followed and assist markets operations in a fast-paced environment.

YOU'LL TAKE OWNERSHIP OF:

Customer success:

• Conduct regular checks on services, vehicles and customer support channels to maintain high service level standards.
• Ensure operational compliance by monitoring task execution, managing manual inputs and resolving discrepancies.
• Ensure quality processes are followed and provide data-driven insights to enhance service quality.

Supply success:

• Lead onboarding and offboarding processes, keeping all systems and records updated.
• Solve real-time challenges our Foxes are facing to ensure they achieve agreed service level standards.

Financial Operations:

• Manage payroll processes, vendor payments, and financial reporting across multiple markets.
• Oversee various tools to ensure efficient and accurate financial workflows.

Administrative Excellence:

• Handle key administrative tasks like data reviews/analysis, insurance cases, and team communications.
• Manage stock and equipment records and monitor team performance for optimisation.

• Experience: 2+ years in a Operations Specialist / Customer Success / Support Specialist, or similar role.
• Industry fit: A strong connection in tech-driven, B2B, and operations-heavy sectors, ideally with keywords like Mobility, Marketplace, Gig Economy, Automotive, Services, Logistics, etc.
• Operational Mastery: Strong understanding of operations, finance and admin processes.
• Numbers-driven: Passion for data and analytics. Ability to turn data into actionable insights.
• Detail-Oriented: Ensure nothing falls through the cracks while the bigger picture in mind.
• Collaboration: Exceptional communication abilities to be the advocate between demand and supply.
• Tech fluency: Familiarity with leveraging today’s technology to optimise your work and processes.

• Motivating incentives: Earn a competitive salary, and receive a stock option plan.
• Impactful role: Be a key player in shaping a fast-growing, mission-driven company.
• Innovative culture: Collaborate with a forward-thinking team that values creativity and data-driven decision-making.
• Growth opportunity: Freedom to grow within the company and make a tangible difference in the Mobility space.
• Flexibility: Our team focuses on performance, not hours. Work from the office, from home, or when traveling.
• Dynamic environment: Work in a fast-paced and profitable startup, operating in a massive yet underserved market.

If you’re ready to take the FleetFox’s operations department to the next level, we’d love to hear from you.

Apply today and let’s transform the future of mobility! 🤘🦊🤘