Business Development Representative

At Mercedes-Benz of Chicago our mission is to deliver a world class guest experience through the pursuit of excellence. This journey, fueled by innovation and integrity, has led us to be the nation’s #1 family-owned automotive group.

As part of the Fletcher Jones Automotive Group team, you will join a family-owned business invested in the growth of each of its team members. You’ll drive your career with cutting-edge training, enjoy mentorship from experienced leaders, unlock excellent benefits, and more. Your next opportunity awaits! We are seeking a Business Development Representative to join our team.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

The Business Development Representative (BDR) plays a critical role in driving revenue and improving customer engagement for the dealership, particularly within the sales department. Their primary responsibility is to generate and nurture leads, ensuring a steady flow of qualified prospects to the sales team.

Responsibilities

• The primary goal is to convert leads into showroom appointments, increasing the dealership’s chances of making a sale, by responding to inbound inquiries from online forms, website chats, and third-party lead providers.
• By nurturing leads, the BDR increases showroom traffic and help sales consultants focus on closing deals, rather than prospecting.
• Follow up on internet leads to ensure no potential customer falls through the cracks.
• Uses CRM systems track leads and follow-ups, ensuring prospects are consistently engaged.
• Play a key role in executing special promotions, sales events, and seasonal campaigns by reaching out to targeted customer lists.
• Ensure that more customers show up for appointments, the sales team operate more efficiently, leading to higher closing ratios.
• Help improve CSI (Customer Satisfaction Index) scores by ensuring a seamless and professional guest experience.

 Qualifications

• Outstanding interpersonal and communication skills
• Strong computer skills
• Previous experience in a call center, retail or customer service is preferred
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor

Compensation

Expected range is $60,000 - $84,000 per year