Sr. Global Operations Associate - Ocean FCL

Your responsibilities as a Senior Global Operations Associate - Ocean FCL Operations include, but are not limited to, the following: In the ocean team you will seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, and warehouses. You will act as the primary point of contact for internal and external escalations.

Responsibilities:

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
• You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them.
• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Our expectations:

• 2.5-3+ years of experience in freight forwarding, logistics / supply chain, or ocean carrier operations (ocean freight knowledge is a strongly preferred)
• Fluent in English and Italian (other European languages are a plus)
• A successfully completed apprenticeship or a BA/BS degree in Logistics, Supply Chain, or Business is a plus
• Able to adapt to new technology and can thrive in a fast paced environment
• Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments 
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
• Excellent communication, interpersonal and organizational skills
• Ability to effectively build feedback loops within the team, for a product, or service
• Teamwork and relationship building
• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
• Designing and optimizing processes
• Problem-solving capabilities: Building consensus among people with differing opinions
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

What's in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment 
• 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
• Lunches compensation up to 12 euros / days
• Health Insurance & Life  insurance
• Statutory pension contributions 
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
• Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success
• Hybrid work arrangements offer you the flexibility of working from home with the collaboration of in-office days
• Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members.
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

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