Account Coordinator
Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.
Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.
What's the role all about?
Join our team as an Account Coordinator and help us ensure operational excellence for our biggest customers! As a Flock Ops expert, you'll be part of a team that builds strong relationships with our customers, grows our business, and increases our profits. You'll thrive in a fast-paced environment where you can make a real impact. You'll understand our customers' needs and help expand our business by focusing on operational execution & exceeding service expectations.
What does the day-to-day look like?
Operating our Business
- Work with our Account Executives and Account Managers to support customer relationships and handle the day-to-day operational needs.
- Take ownership of daily account operations from quotes to invoices.
- Strategically accept or reject freight to maximize profitability.
- Ensure quoting SLAs are met and executed.
- Ensure scheduling SLAs are met and executed to optimize for coverable time.
- Handle customer needs, internal escalations, and resolve issues quickly.
- Manage load boards, coverage, escalations, and timely issue resolution.
- Ensure successful billing, manage rates, fuel surcharges, and resolve billing issues.
- Maintain SOPs for all customers, meet service expectations, and escalate service concerns/trends to leadership
Demonstrating Expertise
- Know your clients' needs, challenges, communication styles, roles, and key decision-makers.
- Use relationship-building skills to delight customers and consistently deliver KPIs and service metrics.
- Be the industry & flock expert - provide feedback and consultative meetings to drive growth & operational excellence between Flock & our customers
What qualifications do I need to succeed in this role?
- Bachelor’s Degree
- Flexibility to work after-hours, weekend shifts, and holidays as needed
Compensation
- This is a non-exempt role. The expected range for this position is $22.00-$25.00 per hour. This range reflects typical earning potential in this role. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited, to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data for the office based region. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location. In general, Flock Freight targets the mid-point of this salary range.
Life & Benefits of the Flock:
- Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
- 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match.
- Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.
Our promise to you:
Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.
Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!
Average salary estimate
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Flock Freight’s mission is to reimagine and reinvent the freight industry to relentlessly eliminate waste and inefficiency.
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