IT Service Desk Analyst

At Flynn, it's not just a job, it's a career

IT Service Desk Analyst

Seattle, WA (Tukwila)

Flynn Group of Companies

Full time w/ great benefits

This is an In-Office role that will require rotating on -call

Must be legally authorized to work in the US.

$75-80k plus great benefits

Flynn’s strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40 years of success, and the next 40 looking even brighter.

THE FLYNN WAY

“The Flynn Way” is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture. 

We have an opportunity for an IT Service Desk Analyst in Flynn Companies Tukwila, WA office.

Consider Construction as a rewarding career path that offers stability and growth potential!

What we Offer

·        Competitive Salary 

·        Medical, Dental, Disability and Vision Insurance

·       401(k) w/ company match

·        Life Insurance

·        Paid time off and paid holidays

Fun and collaborative work environment! 

 We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.

A Day in the Life

·         Respond to telephone calls, e-mails, and other requests for technical support

·        Provide troubleshooting and technical analysis of all end user facing computers, peripherals, software, telephony, audio visual and other issues as raised in the service tickets

·         Identify and contribute to opportunities to improve and automate processes

·         Participate in the procurement of end user IT equipment/services and manage vendor relations

·         Maintain and update inventory and receipts for end user IT equipment

·         Must be available to work rotating on call schedules, which include evenings, some weekends, and holidays.

·         Some travel required

Technical Skills Include:

·       Expertise in the installation, configuration, and troubleshooting of computer hardware, network enabled multifunction printers, audio/visual equipment, telephony, mobile devices, and various software

·         Proficient with the setup and troubleshooting of Windows and mobile device operating systems

·       Experience with client-side application and software support such as Microsoft 365 Apps for Enterprise, manufacturing/engineering software (i.e., AutoDesk, BlueBeam), various collaboration solutions such as MS Teams app and Room System. Familiarity with MS Dynamics SL and SAP SuccessFactors an asset

-         Knowledge of deploying and managing computers using Intune/AutoPilot and MDT an asset

·         Knowledge of PowerShell for configuration management, queries, and creation of scripts to automate tasks

What We Are Seeking

·         Degree or diploma in Computer Systems/Networking or equivalent

·         3+ years related work experience

·         Microsoft or other industry certifications considered an asset

·        Proven analytical and problem-solving skills

·        Willing to speak up and share ideas with the team

·         Ability to work in a dynamic team environment and independently

#LI-LC1

#LI-AD1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including roofing, glazing, waterproofing, and architectural metals. The foundation of our award winning success is having the right people on our team. Thanks to the contributions of the most talented team in the market and a collaborative, supportive culture, Flynn has steadily grown since 1978, and continues to do so.

Flynn Group of Companies is an equal opportunity employer - minorities/women/disabled/protected veterans are encouraged to apply.

All employees hired must pass a pre-employment drug test, have a valid driver's license and/or reliable means of transportation, and proof of legal ability to work in the U.S.

Applicants are not required to disclose criminal convictions prior to receiving a conditional offer of employment. However, as a government contractor working on schools, military bases, and other secure jobsite, employees may undergo a criminal background check as a condition of employment. Flynn will consider the following when evaluating applicants with criminal records: (1) The nature and gravity of any criminal offense or conduct; (2) the duration between the criminal conduct and the employment application; and (3) the nature of the duties and essential functions of the position sought.