Temporary Customer Support - Remote

Summary

The Community Builder - Temporary joins our existing Food Revolution Network (FRN) Community Team members during our annual flagship event, the Food Revolution Summit, now in its 14th year. Community Builders provide exceptional assistance to our entire community of subscribers, customers, and social media followers who reach out to engage with FRN via email, phone, and live chat. Our team is known for and committed to communicating with compassion and proficiency, as well as having strong analytical skills, which we use for writing, problem-solving, communicating, and using FRN’s Community Team stack of technology.

Reports to: Head of Impact, with direct supervision from Lead Community Builder and Team Leads

Core Responsibilities 

• Represent Food Revolution Network in communications with customers and the broader FRN community
• Report issues of concern to the Team Leads
• Respond to customer and community questions
• Troubleshoot issues for customers on various technical platforms and mobile devices
• Communicate over email, live chat, phone, and other systems as needed
• Position Commitment: March 29th to May 10th, 2025
• Anticipated Hours:
• March 29th - April 19th — 15 to 20 hours a week
• April 20th - May 11th — 20 to 38 hours/week
• Shifts: Morning through late evening hours ET 

Required Skills

• Demonstrated online Community Support/Service experience
• Demonstrated experience with Customer Support/Service software, such as HelpScout, ZenDesk, Salesforce Service Cloud, or Hiver
• Excellent writing skills
• Excellent computer competency with both Mac and PC
• 55+ WPM typing speed - (please take this test, and share a screenshot of your results in your application - https://www.typingtest.com)
• Technical troubleshooting ability (i.e., helping customers with member site login and accessing websites)
• Analytical and problem-solving skills
• Strong interpersonal and communication skills

Preferred Skills & Experience

• Experience working with customers who aren’t tech-savvy
• Sales calls and marketing experience
• Experience with whole-food, plant-based living

Required Technology

• Phone and dependable reception
• Reliable desktop or laptop computer (not a tablet)
• Solid, high-speed internet connection
• Headset and microphone to make calls
• A quiet and functional workspace
• Google Drive
• Slack

Software We Use 

It's helpful, though not required if you've used these tools before

• HelpScout – email and live chat
• CloudTalk – phone system
• Google Drive — for all our docs
• Slack – for day-to-day team communication

About Us

Our mission is healthy, ethical, and sustainable food for all.

Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 1,000,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower individuals, build community, and transform food systems to support healthy people and a healthy planet. We prioritize an intentional contribution to the health and well-being of marginalized communities, exposing and challenging the impacts of race and class divides and supporting equity, opportunity, and health for everyone.

About You

You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. You’re passionate about supporting the food revolution and movements for a more healthy, ethical, equitable, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole food, plant-based approach and is inclusive of a broad range of eaters. You have a diverse range of life experiences and bring your whole self to the workplace, including key learnings and wisdom from your ethnic, racial, religious, cultural, gender, socioeconomic, etc. background.

You’re values-driven, highly motivated, self-aware, ethical, emotionally intelligent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. You’re reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.

Our Commitment to Equal Opportunity

Food Revolution Network is a committed equal opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a diverse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.

Compensation

$18-$20/hour, depending on skill level and experience.

Work Location

FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, provided you can coordinate your schedule with our scheduling needs.