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Operations Manager

Job Summary:

We are seeking an experienced and detail-oriented Operations Manager to join our team at Freedx, a fast-growing centralised crypto exchange.

The Operations Manager role is perfect for someone who thrives on building from scratch. developing robust processes, and driving efficiency. You will play a key role in defining how the platform operates and scales, ensuring a seamless experience for users and stakeholders alike.

In this pivotal role, you will be responsible for building out the operations function, establishing processes and workflows, and ensuring smooth day-to-day operations. This role offers a unique opportunity to create a lasting impact by shaping the operational foundation of the platform and driving continuous improvement in a dynamic and rapidly evolving industry.

 

Key Responsibilities:

Platform Operations Management:

  • Oversee the day-to-day operations of the crypto exchange, ensuring uptime, performance, and reliability across trading, deposit, and withdrawal functions.
  • Build and optimise operational workflows to ensure seamless execution of core functions, including transaction processing, trading operations, and customer support.
  • Monitor platform activity to identify and resolve operational bottlenecks or technical issues in collaboration with the tech team.
  • Manage liquidity across trading pairs to ensure smooth execution and user satisfaction.

 

Building Processes & Workflows:

  • Establish and implement standardised operating procedures (SOPs) for all core operational activities.
  • Design and document scalable processes and workflows that support the growth and evolving needs of the business.
  • Collaborate with cross-functional teams to align operational processes with business goals and user expectations.
  • Develop frameworks for risk mitigation, incident management, and quality assurance across operations.

 

Process Optimisation & Scalability:

  • Analyse current operational workflows (or lack thereof) and identify areas for improvement to enhance efficiency and scalability.
  • Collaborate with the product and engineering teams to automate processes and streamline key operations, reducing manual interventions.
  • Continuously review and refine operational processes to ensure scalability as the platform grows.

 

Compliance & Risk Management:

  • Ensure that all operational activities comply with relevant regulatory requirements and industry standards.
  • Partner with compliance teams to monitor and address anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Build processes for risk management and incident resolution to address potential platform vulnerabilities.

 

Customer Support Oversight:

  • Work closely with the customer support team to resolve escalated user issues and provide timely solutions.
  • Monitor user feedback to identify trends, areas of improvement, and opportunities to enhance the customer experience.
  • Implement processes to minimise downtime and improve resolution times for user concerns.

 

Cross-Functional Collaboration:

  • Partner with marketing, product, and business development teams to support new feature rollouts, promotions, and user acquisition campaigns.
  • Collaborate with the finance team to ensure accurate reconciliation of transactions, fees, and settlements.
  • Work closely with compliance and legal teams to align operational activities with applicable regulations.

 

Performance Monitoring & Reporting:

  • Define and track key performance indicators (KPIs) for operational efficiency, user satisfaction, and system reliability.
  • Prepare detailed reports and dashboards for senior management to provide insights into operational performance and key metrics.
  • Utilise data analytics to forecast operational needs and ensure resource allocation aligns with growth objectives.

 

 

Experience: 4+ years of experience in crypto operations or at least 5+ years in fintech or financial services industry.

Knowledge: Strong understanding of how centralised crypto exchanges operate, including trading systems, liquidity management, and operational workflows.

Leadership: Proven experience in building and managing operational functions, designing workflows, and scaling processes.

Technical Skills: Proficiency with data analytics tools, operational software, and familiarity with blockchain/crypto technologies.

Compliance Awareness: Working knowledge of AML/KYC requirements and other regulatory considerations in the crypto space.

Problem-Solving: Strong analytical skills and the ability to create and implement solutions to operational challenges.

Communication: Excellent communication skills to coordinate with internal teams, partners, and stakeholders effectively.

Adaptability: Ability to thrive in a dynamic, rapidly changing environment and anticipate industry trends.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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MATCH
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FUNDING
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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 9, 2025

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