IT Support Level 2

This role requires a highly skilled and motivated IT level 2 technician to provide exceptional technical support. Key responsibilities include troubleshooting hardware and software issues, responding to help desk tickets, setting up new workstations, and assisting with AV setups. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-service oriented approach. They should be comfortable working independently and as part of a team, and be able to adapt to a fast-paced environment.

Responsibilities:

• Install and configure hardware and software
• Respond to tickets
• Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
• Respond in a timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Test new technology
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets

• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Reliable
• Solid understanding of computers, networks and software
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Previous experience with ConnectWise or other ticketing system
• Ability and willingness to work in a high-pressure environment
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software

Schedule

Monday through Friday from 9:00am to 6:30pm EST.

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.