Director - Strategic Sales (RVP West) - job 1 of 2

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a seasoned and transformational Sales Director (RVP) to lead the Strategic sales segment for the West -North America business. This leader will be responsible for delivering aggressive top-line revenue growth by driving new business through the implementation of scalable, repeatable, structured go to market processes.

• Reporting to the VP of Strategic Sales for North America, you will ensure strategic sales strategy is successfully implemented across the region, delivering regional financial target attainment. You will build and lead a team of high performing Account Executives known for closing large deals and consistently exceeding quotas.
• Set and execute an aggressive customer acquisition strategy that will accelerate revenue growth..
• Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity.
• Evangelize a business impact and value outcome provocative point of view translating into positioning Freshworks as a AI-led platform transforming innovation and cost reductions.
• Coach, mentor and attract talent who exude leadership traits and skills.  These account executives will lead their franchise teams (HVT, BD, Partners, Freshworks extended team members and executives) in building their territory plans and exceeding their annual goals through maximizing their pipeline and revenue channels.
• Identify new opportunities, winning large pursuits with strategic customers, creating end-to-end sales life cycle, direct and through the field.
• Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets.
• Ensure internal processes are followed, including team’s adherence to tracking customer and transactional information in CRM system and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy.
• Travel to company, customer and partner events in support of sales efforts.

• 10+ years of proven enterprise/strategic software sales
• 5 to 7+ years managing quota carrying software or technology sales professionals.
• Extensive understanding of emerging CX, ITSM, CRM industry trends, including channels and key players in the competitive landscape.
• 4-year university degree required or equivelent work experience.

The annual base salary range for this position is $189,500 — $272,435 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.