Office Administrative Assistant III

Office Administrative Assistant III (Full Time)

Location: Tallahassee, FL (in-office)

Industry: Workers Compensation Insurance

Schedule: Monday - Thursday 9:00am - 5:00pm; Friday 9:00am – 4:00pm

Compensation: $50,000 - $55,000 annual salary plus benefits package (see below for details)

Summary of Qualifications:

• High school degree or equivalent
• 3+ years of professional administrative experience
• 3+ years of customer service experience
• 3+ years of professional experience with the Microsoft Office suite of products
• Ability to commute to our Tallahassee office Monday - Friday
• Curiosity and willingness to learn our industry

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About Us: FUBA Workers’ Comp is a Tallahassee-based managing general agent for workers’ compensation insurance. Since 1989, we’ve been providing exemplary customer service and industry expertise to thousands of small businesses in Florida. Our family-friendly office of about 10 employees does a good job of maintaining a fairly relaxed atmosphere while still producing stellar results. We attribute this to each employee's investment in the mission and willingness to collaborate across departments.

About this position: We are looking to strengthen our operations by adding an Administrative Assistant to the team. This person will perform a variety of customer service and administrative tasks such as routing calls to the proper destination, maintaining and updating information for our audit and policy services departments, taking EFT payments from policyholders, and monitoring company email accounts. We are open to training the right person, but there are a few non-negotiable skills we are looking for.

The ideal candidate is someone who:

• Is detail-oriented and double checks their work
• Understands how to prioritize time-sensitive tasks
• Is confident in their ability to communicate to coworkers and customers
• Can be flexible, pivoting to new tasks as needs change
• Is naturally curious and enjoys creative problem solving
• Values collaborating with others and is always willing to pitch in
• Models professional office etiquette and communication
• Is looking for a long term position at a company they can grow alongside

If this describes you, please read on!

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Essential Tasks of the Office Administrative Assistant III:

General

• Answer phones and route calls to proper destination using coverage chart
• Assist with general correspondence/requests via email
• Pick up/drop off mail as needed
• Deposit and enter customer payments into the company software system
• Maintain customer electronic files and database

Audit

• Check temp folder, log, and print new audits as needed
• Save certified letters to audit folder
• Print and mail fully processed audit invoices
• Email final audit invoices to agents
• Email audit worksheets to agents and policyholders as requested
• Print and mail audit auto-endorsements

Policy Services

• Take EFT payments by phone
• Enter new policies into PAL
• Process FUBA Workers’ Comp returned mail and address change endorsements
• Contact policyholders and agents to obtain drug-free workplace and safety premium credit recertification applications
• Review underwriting files for compliant drug-free workplace and safety applications for newly bound policies; reach out as needed.

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We are looking for someone who:

• Has 3+ years' professional office experience beyond school
• Has 3+ years' customer service experience
• Has 3+ years' professional experience with the Microsoft Office suite of products (particularly Word, Excel, and Outlook)
• Is computer-savvy and capable of picking up new programs quickly
• Enjoys both collaborating with others and working autonomously depending on the day’s needs
• Is curious and willing to learn about this specific branch of the insurance industry
• Can commute to our Tallahassee-based office
• Can work 9:00am - 5:00pm Monday - Thursday, and 9:00am – 4:00pm on Fridays

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At FUBA Workers’ Comp, we believe in investing in our employees. We are pleased to offer:

• A company culture that encourages growth and provides opportunities for professional development
• Annual salary of $50,000 - $55,000+ depending on your relevant experience
• Employer-sponsored Capital Health Plan health insurance starting on your first day (up to $1,200 of premium cost covered by employer to go towards individual or family plans)
• Group rates for dental insurance
• Employer-sponsored Life & Accidental Death/Dismemberment insurance
• SEP retirement plan starting your second year
• 80 hours of paid time off annually (this number increases alongside your tenure)
• 10+ paid holidays annually
• Six weeks of paid maternity leave

If you think you’d be a good fit, we’d love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.