Client Account Manager

About Full Circle Property Management

Based in Burlington, Vermont, Full Circle Property Management is a trusted leader in residential rental property management services. Dedicated to delivering exceptional results for property owners and fostering strong tenant relationships, we ensure the effective operation of client-owned investments. Known for our commitment to the community and excellence in service, Full Circle Property Management continues to set the standard in property management solutions.

Role Overview

Full Circle Property Management is seeking an enthusiastic and people-oriented Client Account Manager to serve as a key figurehead for client-owned properties. This role emphasizes building and maintaining strong relationships with property owners and facilitating seamless communication and collaboration. As a client-facing representative, you will organize and lead meetings, ensuring client needs are met and expectations are exceeded.

This is a fantastic opportunity for someone eager to learn about the property management industry, including relevant regulations and best practices, while contributing to the success of a growing company. The position offers a dynamic and supportive environment where individuals with a customer-first mindset and strong organizational skills will thrive.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for property owners, ensuring regular updates, clear communication, and alignment with client goals.

• Meeting Facilitation: Plan and lead meetings with clients, presenting updates, addressing concerns, and collaborating on property strategies.

• Tenant Relations: Foster positive relationships with tenants, responding to inquiries and addressing concerns promptly.

• Property Oversight: Collaborate with maintenance and operations teams to ensure the smooth operation of client properties.

• Regulation Awareness: Develop an understanding of property management regulations, assisting clients with compliance and industry standards.

• Reporting & Insights: Deliver clear and concise property performance reports to clients, including operational and financial updates.

• Learning & Development: Engage in continuous learning about property management, gaining expertise in lease agreements, housing laws, and maintenance coordination.
• On-call rotation for maintenance emergencies. Team members are responsible for holding the pager for one week at a time, during which they must be available 24/7 to respond to urgent maintenance issues. After their on-call week, employees will typically have approximately one month off-pager before their next rotation.

Qualifications

• Experience: A minimum of 2 years of proven client-facing work experience.

• Client-Focused Communication: Strong written and verbal communication skills to interact professionally with property owners, tenants, and team members.

• Problem-Solving Mindset: Ability to address challenges with professionalism and efficiency, ensuring client satisfaction.

• Adaptability & Organization: Capacity to manage multiple priorities and deliver on deadlines in a dynamic work environment.

• Willingness to Learn: Genuine interest in gaining knowledge of property management industry standards and regulations.

• Technology Proficiency: Comfortable using property management software and standard office tools (e.g., Microsoft Office).

• Driver’s License: A valid driver’s license is required for occasional property visits.

Benefits

• 401(k) with employer contribution

• Health, Dental, and Vision Insurance

• Paid Time Off

• Referral Program

Why Join Full Circle Property Management?

At Full Circle Property Management, you will have the chance to represent an industry leader while building your expertise in a growing field. We are excited about the prospect of you joining the team and look forward to welcoming a dedicated professional ready to contribute to our mission of excellence in property management.

Equal Opportunity Employer

We welcome applications from individuals of all backgrounds. Full Circle Property Management is committed to fostering a diverse and inclusive workplace.

Drivers License

Customer Service or Client Account Management Experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development