Account Management Customer Service Specialist - job 2 of 2

Account Management Customer Service Specialist (Full Time, Onsite)

Location: Tallahassee, FL (in-office)

Compensation: Annual salary plus benefits package (see below for details)

Summary of Qualifications:

• Ability to commute to our Tallahassee, FL based office
• 3+ years customer service experience
• 1+ years in a procurement or account management (preferred)
• Strong MS Office Suite skills
• Comfortable working with numbers and account reconciliation
• Ability to pass a criminal background check

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About Us: Full Press Apparel (FPA) is an established, large-scale provider for screen-printed and embroidered apparel, promotional gifts and merchandise, and graphic design services headquartered in Tallahassee, FL. We are seeking a detail-oriented Account Management Customer Service Specialist to join our team. We are a nimble, small- to mid-sized operation that prides ourselves on being the go-to local option for custom merchandise. This person will assist us in sourcing, ordering, and maintaining all products used for the day-to-day operations at Full Press Apparel. We are specifically looking for someone who:

• Has a proven track record of providing excellent customer service
• Believes in being punctual, organized, and proactive each day
• Has an eye for details and can track purchases and payables through thorough account reconciliation
• Does not shy away from learning new technology and considers themselves "computer savvy"
• Enjoys collaborating as a team to accomplish goals, but also doesn't shy away from autonomous tasks
• Possesses the level of maturity required for independent work that affects company operations
• Does not mind rolling up their sleeves to fix issues small and large

If these qualities describe you, please read on!

A little bit about our culture: When applying for a new job, it's important to know about the workplace culture. At FPA, we pride ourselves on producing and delivering our customers' orders with unmatched customer service. This means that we are deadline-driven, focused on quality and turnaround time, all while taking pride in what we do. With Team FPA, our mission is to celebrate milestones, commemorate events, and build brands through impressions. As cliché as it may sound, we truly believe that teamwork makes the dream work! We have a fun team environment, and we enjoy what we do. If you are someone who prefers a more tight-knit environment where you know all of your coworkers' names (as opposed to a large corporate office), you'll fit right in!

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Essential functions of the Account Management Customer Service Specialist

• Issue accurate purchase orders via Shopworks daily
• Document Payables per vendor/ per payment method in ShopWorks daily
• Reconcile Payables with monthly credit card statements
• Maintain daily snapshot of receivables, pinpointing any delays in receiving that might impact order deadlines
• Review order-entry details to ensure all production forms are correct before being issued to the Receiving Department
• Print production forms for Receiving Department and Production Team by 5:00pm daily
• Assist clients over the phone and in office
• Assist Sales Reps with ordering as needed (special pricing requests, etc)
• Assist Sales Reps with Receiving/Shipping issues, backorders, etc
• Assist in supplies procurement for Production, Embroidery, Sales, Screen-Printing & Art departments
• Maintain products & inventory in Shopworks software, ensuring up to date/accurate information

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The ideal candidate possesses:

• Associate degree from an accredited college
• 3+ years’ experience in Customer Service (required)
• 3+ years of proficient use of the MS Office Suite (required)
• 1+ years' experience in Vendor Relations, Procurement, Purchasing, and Account Management (preferred)
• Ability to commute to our Tallahassee, FL office
• Ability to work onsite Monday - Friday 8:00am - 5:00pm
• Ability to tackle high detail tasks while juggling multiple projects simultaneously
• Organizational efficiency with a willingness to double or triple check their work
• Ability to pass a criminal background check
• Experience communicating with different departments towards a common goal

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At Full Press Apparel, we understand that highly satisfied employees are key to a thriving business. This is why we offer:

• A workplace culture that supports collaboration, teamwork, and a family-oriented environment
• Annual salary that is commensurate with your relevant experience
• 60% health insurance premiums covered for the employee (after 60 day probationary period)
• Group dental and vision plans available (after 60 day probationary period)
• Simple IRA matching plans (1:1 matching for the first 3%, available after 1 year of working)
• PTO accrual and paid holidays (72 hours per year after passing your 90-day probationary period)

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If you think you’d be a good fit, we’d love to see you apply!

When applying, please pay close attention to the application questions. We will be sending qualified applicants an email with pre-interview questions that must be answered within three (3) days. Sometimes our emails bounce to spam/junk folders or the Promotions tab in Gmail. Please check all of these places regularly after applying for a job with us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.