Connected Customer Experience Manager

About Us:

Futurex is a leader and innovator in the encryption market, delivering uncompromising enterprise-grade data security solutions. Over 15,000 organizations worldwide trust Futurex to provide groundbreaking hardware security modules, key management servers, and cloud HSM solutions to address mission-critical data encryption and key management needs. Our dynamic team thrives on creativity and collaboration, making us a powerhouse of ideas and solutions.

Job Description:

As the Connected Customer Experience Manager, you will be at the forefront of shaping how Futurex engages with its audience, from organic social media channels to customer success initiatives. This hybrid role will focus on enhancing the customer experience across multiple touchpoints by listening to and engaging with our audience, managing customer reviews, and cultivating success stories and case studies. You will also engage with industry influencers and leaders to amplify Futurex’s presence in the market. Reporting to the VP of Global Marketing, this role is integral to creating a unified and impactful customer engagement strategy.

Key Responsibilities:

·         Social Media Management

o   Manage Futurex’s organic social media accounts, ensuring consistent, engaging, and on-brand messaging.

o   Build and deliver engagement campaigns executed across various channels, including, but not limited to: LinkedIn, X, Facebook, Reddit, YouTube, podcasts.

o   Monitor, listen, and respond to audience interactions, fostering community engagement and trust.

·         Influencer and Industry Engagement

o   Identify and engage with key industry influencers and thought leaders to expand Futurex’s reach and credibility.

o   Collaborate with internal teams to amplify strategic partnerships and industry insights.

·         Customer Success Story Development

o   Work with the cross-functional team to collect, develop, and publish compelling case studies, testimonials, and success stories that showcase Futurex’s value.

·         Customer Reviews Management

o   Oversee the management of customer reviews across platforms such as Gartner Peer Insights, G2, and TrustRadius.

o   Develop strategies to encourage customer participation in review programs, maintaining a strong online reputation.

·         Cross-functional Collaboration

o   Partner with Sales, Product Marketing, and Customer Success teams to align on customer engagement goals and messaging.

o   Collaborate with Campaign and Product Marketing to integrate customer insights into demand generation and marketing strategies.

·         Analytics and Reporting

o   Track and analyze key performance metrics for social media engagement, customer sentiment, and review ratings.

o   Provide actionable insights to improve Futurex’s customer engagement strategy.

Qualifications:

·         Bachelor's degree in marketing, communications, or a related field.

·         5-8 years of experience in customer engagement, social media management, or a related role.

·         Proven expertise in managing organic social media accounts for tech or cybersecurity companies.

·         Strong storytelling abilities with experience creating case studies, testimonials, or success stories.

·         Excellent interpersonal and communication skills, with a talent for building relationships with industry influencers and customers.

·         Proficiency in social media management tools, analytics platforms, and review management tools.

·         Detail-oriented and data-driven, with a focus on continuous improvement and innovation.

·         Proficiency in marketing tools and platforms such as HubSpot, Google Analytics, social media management tools, and AI tools.

·         Experience working in the tech industry is a plus.

·         This role is based at our engineering headquarters outside of San Antonio, Texas.

Why Join Us:

·         Be part of a dynamic team that values innovation and fosters creativity.

·         Work on projects that contribute to shaping the future of the encryption market.

·         Opportunity for growth and skill development within a forward-thinking company.

·         Competitive salary and benefits package.

If you love technology, social media, and customer engagement, we invite you to join us on our journey.

Application Process:

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this position and why you're excited about the opportunity.

Futurex is an equal opportunity employer.

• Health, dental, vision, life, and short/long-term disability insurance

• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Retirement plan with employer contribution match
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
• One of San Antonio’s “Best Places to Work” for nine consecutive years
• This job is at our Bulverde, TX office