Head of Member Growth (Revenue Ops)

The Role

As Head of Member Growth, you’ll own the design, optimization, and execution of Gaia’s sales motion, from prospect capture to signed member. You’ll be responsible for building and maintaining a scalable sales infrastructure, ensuring our team is operating efficiently and armed with the right data, tools, and processes.

• Design and optimize our sales workflows from lead to close including handoffs between marketing, sales, and ops teams
• Build and manage our CRM infrastructure (HubSpot): automations, integrations, contact segmentation, and reporting
• Analyze pipeline and performance data to surface trends, identify bottlenecks, and drive better forecasting
• Create and enforce clear sales processes: call flows, scripts, follow-up cadences, and qualification criteria
• Collaborate with marketing and product to ensure tight messaging alignment and accurate targeting
• Jump into patient-facing sales calls when needed (10–20% of the time), especially to test new scripts or tackle complex cases
• Set up and manage dashboards, forecasting models, and compensation tracking to support performance and planning
• Be the go-to person for GTM tech stack decisions, including tools for automation, reporting, and lead management

What We’re Looking For

• 5 years experience in revenue operations, sales operations, or GTM systems at a high-growth startup
• Experience managing and developing high-performing teams - you know how to set clear goals, give actionable feedback, and create a culture of accountability and growth
• Proven track record of owning and scaling CRM systems (HubSpot)
• Strong analytical skills, you’re comfortable diving into data, building dashboards, and communicating insights
• Exceptional organizational and documentation skills
• Strong understanding of B2C or B2B2C funnel mechanics, preferably in healthcare, fintech, or another complex-consideration space
• Comfortable balancing strategic thinking with hands-on execution
• Flexible to work East Coast hours and accessible to the NYC office for occasional in-person collaboration
• Bonus: experience with sales enablement, compensation design, or patient/member growth in healthcare

Salary and Benefits

Here at Gaia, our employees are the foundation of our success. We believe it's super important that you are happy, healthy, and motivated.

As such, on top of a competitive market bench-marked salary, we offer private healthcare, fertility support and other benefits. The salary bracket for this role $115-145K.

On top of this, we offer all employees a set up budget when they join and a personal development budget each year to build upon your skills. We’re working hard on our reward and recognition framework to make sure that those who are excelling above and beyond get what they deserve.