Head of Account Management

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG  

Reach 

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.  

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.   

Trust  

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else. 

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.  

About the team

Account Management

At GBG Americas, our Account Management team is the backbone of our client success. We believe in fostering deep, meaningful relationships with our clients, understanding their needs, and providing tailored solutions that drive growth. Our team thrives in a dynamic environment, leveraging innovation and collaboration to ensure we always exceed client expectations. With an intricate balance of strategy, relationship management, and technical proficiency, we’re not just a team—we’re the gateway to our client’s success.

The role

As part of the Americas GTM team, the Head of Account Management role will have the opportunity to really make a mark on the future success of GBG, and our record of achievements. Working from our Atlanta headquarters, the role will report to the Managing Director within this fast paced and acquisitive organisation.

What you will do

This role will oversee our client relationships, ensuring satisfaction and longevity. You’ll spearhead strategies to both nurture current clients and attract new ones. Leading a dedicated team, you’ll collaborate with other departments and support our sales efforts, all while maintaining the high standards GBG Americas is known for. This position requires strategic leadership, relationship management, and effective collaboration with other teams, particularly during Quarterly Business Reviews (QBRs) with the Technical Account Management (TAM) team. Reporting to the Managing Director and closely aligned with our enterprise and partnership sales teams, you’re expertise in nurturing client relationships, expanding our client base, and ensuring the delivery of high-quality service will be crucial for advancing GBG Americas in the industry.

• Strategic leadership- An individual who can lead the vision and direction with an aggressive, proactive approach to growth for the Account Management team, ensuring that our engagements with clients are meaningful
• Relationship Management & Cross Selling- A professional adept at building strong relationships with existing clients while identifying avenues for cross-selling and upselling, ensuring that clients get the full range of our offerings
• Collaborative Spirit-A professional who thrives in team settings, especially when syncing up with the TAM team for QBRs
• Drive for growth- A forward thinker always on the lookout for ways to expand our client base, ensuring our offerings remain competitive and top-notch
• Team mentorship- A leader ready to provide guidance, mentorship, and direction to the Director of Account Management, ensuring seamless teamwork and department success.
• Cross functional agility- An individual comfortable collaborating with various departments from stakeholders to analytics research-ensuring initiatives and projects move forward cohesively
• Sales Support-Someone adept at working alongside and offering support to our sales teams, ensuring client acquisition and retention align with our sales goals
• The ability to work to strict deadlines and a mature approach to work is essential
• The ability to autonomously plan your workload and focus on the right priorities
• Good problem-solving and time management skills
• Proven ability to handle multiple projects simultaneously
• Highly organized and detail-oriented

Additionally

• You will be able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Trust, Results, Understanding, Straight forward, Team Player, Example, and Develop.
• A highly motivated individual, that brings energy and confidence, and able to lead a team;
• A self-starter with a “can do” attitude able to operate in an autonomous, hands-on environment

To find out more  

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. 

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.  

Why not apply and make life@GBG work for you?