Executive Assistant - Team Lead

We’re looking for an experienced, highly organised and motivated EA - Team Lead to manage our talented EA team and provide top-notch EA support to our CRO.

You’ll wear two hats in this role: leading the EA team to success while also providing direct EA support to our CRO. This means being both a mentor and a hands-on contributor, setting the standard for excellence by doing the work alongside the team.

This isn’t just about managing calendars and emails (though that’s important too!). It’s about shaping how the EA team works, empowering them to anticipate needs, and finding ways to make things run more smoothly for everyone. You’ll be the glue between the EA team and our execs, making sure both sides feel supported and aligned. You’ll coach, guide, and cheer on the EAs so they can take their impact to the next level, all while keeping things running smoothly in your own EA role.

• Support and grow our fantastic EA team: Play a key role in their continued development, ensuring we meet the needs of the business as it scales.
• Shape the EA role at Gearset: Define and drive its evolution to meet the strategic needs of the company.
• Partner closely with our CRO: Provide direct support and help deliver key strategic projects on their behalf.
• Balance priorities: Manage the team’s day-to-day responsibilities alongside project-based work, ensuring resources are allocated effectively.
• Collaborate with senior leaders: Build strong partnerships across the business to identify where the EA team can make the biggest impact.
• Champion Gearset’s values: Lead by example, fostering a collaborative, high-performing culture in everything the team does.

• Drive the evolution of the EA role: Lead by example in shaping how the EA team supports the growing needs of the business and executive team, with a focus on capacity planning and involvement in strategic initiatives.
• Deliver seamless executive support: Provide exceptional diary management, call scheduling, email triaging, and other administrative support to ensure the executive team can operate at its best.
• Organise unforgettable company-wide events: Project manage key events like GGG (Gearset’s company-wide gatherings), the Summer Party, and milestone celebrations, with the support of the EA team.
• Collaborate with the COO on key initiatives: Support the COO with company wide communication and coordination of company initiatives. 
• Own company travel: Manage the overall company travel process, policy and budget
• Ensure smooth OKR and QBR execution: Facilitate the consistent execution of these processes across teams, driving alignment and focus on delivery of company-wide goals.
• Always look for better ways to do things: You'll spot opportunities to streamline processes, make things more efficient, and generally make everyone's lives easier.

• You’ve been an EA at a senior level or have managed a team of EAs before.
• You get what execs need and know how to help EAs to meet those needs.
• You’re a natural leader who can build trust, give feedback, and help people grow.
• You’re organized, proactive, and great at spotting ways to improve how things are done.
• You’re comfortable balancing leadership responsibilities with rolling up your sleeves to deliver exceptional EA support.
• You’re a strong communicator and can keep things running smoothly, even when priorities shift.

• Experience working at a SaaS company.
• Background in a fast-paced start up/scale up.

• Salary is dependant on experience
• This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits
• Opportunity to join our Long Term Incentive Scheme